Jocelyne Macias
Cape Coral,Florida
Summary
A dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
4
4
years of professional experience
Work History
Server
Gulf Coast Village
1333 Santa Barbara Blvd, Cape Coral, Florida
11.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Customer Service Cashier
McDonalds
8 NE Pine Island Rd, Cape Coral, FL 33909
06.2020 - 10.2021
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Science - Nursing
Florida SouthWestern State College
Fort Myers, FL12.2025
Skills
- Organizational Skills
- Effective Communication
- Team Collaboration
- Positive Attitude
- Disciplined
- Responsible
Accomplishments
- Employee of the month
- Microsoft Office
- High School Diploma
- A/B Honor Roll
- Certificate of Service (2 years)
- Getting into the Nursing Program
Languages
Spanish
Full Professional
Timeline
Server
Gulf Coast Village
11.2021 - Current
Customer Service Cashier
McDonalds
06.2020 - 10.2021
Associate of Science - Nursing
Florida SouthWestern State College