Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jocelyne Macias

Cape Coral,Florida

Summary

A dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.

Overview

4
4
years of professional experience

Work History

Server

Gulf Coast Village
11.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Customer Service Cashier

McDonalds
06.2020 - 10.2021
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.

Education

Associate of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
12.2025

Skills

  • Organizational Skills
  • Effective Communication
  • Team Collaboration
  • Positive Attitude
  • Disciplined
  • Responsible

Accomplishments

  • Employee of the month
  • Microsoft Office
  • High School Diploma
  • A/B Honor Roll
  • Certificate of Service (2 years)
  • Getting into the Nursing Program

Languages

Spanish
Full Professional

Timeline

Server

Gulf Coast Village
11.2021 - Current

Customer Service Cashier

McDonalds
06.2020 - 10.2021

Associate of Science - Nursing

Florida SouthWestern State College

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Jocelyne Macias