Jocelyne Mariche
Clayton,NC
Summary
Detail-oriented team player with strong organizational and creative skills. Ability to handle multiple projects simultaneously with a high degree of accuracy all while maintaining a positive attitude. Enthusiastic about learning the Graphics Design field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Closets By Design
Raleigh , NC
06.2021 - Current
- Scheduling closet installations for over 25 designers, taking into account size, price, location, and materials involved for each specific job
- By revamping the installation calendar, I increased monthly installations by over 50% and decreased lead times by over 70 days
- Organizing the schedule for over 9 installation teams, determining how many installers each job would require as well as time needed to complete them
- Completing and assigning installation paperwork for each installation van with specific customer details and information needed for each job
- Scheduling service calls for customers and determining how long each would take to complete
- Reviewing each job to determine the level of difficulty to complete and the details involved in each job
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Salesperson
Team Powersports Garner
Garner , NC
02.2020 - 06.2021
- Made follow up calls to leads and previous customers that came into the showroom, increasing my sales by 10%
- Answered phone calls and helped customers with purchases and finance applications over the phone, which brought more customers into the showroom, and in turn, increased my sales by 5%
- Used my knowledge of the spanish language to connect with a wider demographic of customers that were interested in powersports, which increased my monthly sales and brought many return customers as well as referrals.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
Student Intern
Latin American Association
Atlanta , GA
01.2017 - 01.2018
- Organized community events for the Latino/Hispanic Community
- Gained operational knowledge and supported departmental needs.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Performed administrative duties and staff support tasks.
- Planned, prepared and participated in weekly meetings and events.
- Interacted with customers by phone, email, or in-person to provide information.
- Facilitated successful completion of projects from concept to launch.
- Used my Spanish skills to effectively translate and communicate with the Latino community at events
Education
Bachelor Of Architecture - Architecture
Georgia Institute of Technology
Atlanta, GASkills
- Microsoft Office
- Google Docs
- Presentations
- Windows/Mac
- Social Media
- Python
- Adobe Creative Suite
- Autodesk
- Adobe Acrobat
- Customer Understanding
- Profit Generation
- Professional Telephone Etiquette
- Customer Care
- Site Visits
- Effective Communicator
- Home Delivery Scheduling
- Social Media Platforms
- Creative Solutions
- Networking
- Schedule organization
- Scheduling proficiency
- Project tracking
- Customer service and support
- Strategic planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Scheduling Coordinator
Closets By Design
06.2021 - Current
Salesperson
Team Powersports Garner
02.2020 - 06.2021
Student Intern
Latin American Association
01.2017 - 01.2018
Bachelor Of Architecture - Architecture
Georgia Institute of Technology