Jocelyne Molina
Huntington Park,CA
Summary
Proven Case Manager with a track record of enhancing client outcomes at HOPICS through expert case management and problem-solving skills. Excelled in maintaining compliance and confidentiality, boosting patient satisfaction by employing compassionate care and effective communication. Skilled in CHAMP and HMIS, adept at multitasking and conflict resolution. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Case Manager
HOPICS
09.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Client Aide
Exodus Recovery
11.2020 - 09.2022
- Maintained compliance with state regulations and facility policies regarding controlled substances by adhering to strict storage, administration, and documentation procedures.
- Enhanced patient satisfaction with compassionate care and effective communication during medication rounds.
- Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
- Conducted regular safety checks, proactively addressing potential hazards within the facility.
Medical Assistant
Dr. Jacqueline M Aguiluz
03.2018 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant -
North West College
Long Beach, CA07.2019
GED -
South East High School
South Gate, CA07.2009
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Email and Telephone Etiquette
- Community Resources
- CHAMP
- HMIS
Timeline
Case Manager
HOPICS
09.2022 - Current
Client Aide
Exodus Recovery
11.2020 - 09.2022
Medical Assistant
Dr. Jacqueline M Aguiluz
03.2018 - 12.2020
Medical Assistant -
North West College
GED -
South East High School