Jocelyne Portillo
Pacoima,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
A&E Auto Body
04.2024 - 07.2024
- Working estimating knowledge, including CCC ONE
- Confirmed appointments, communicated with clients, and updated client
- Maintain accurate records of estimates, repairs, receipts, part/sublet invoices and customer interactions
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Ensuring future drop-offs and pre-orders are followed-up with and scheduled
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Security Officer
GardaWorld Security
07.2022 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Delivery Courier
Deliver It
03.2016 - 07.2022
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Delivered over 100 packages daily in a timely manner
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06.2011
Skills
- Organization skills
- Telephone skills
- Data Entry
- Office Administration
- Incident Reporting
- Customer Service
- Teamwork
- FLUENT IN (Spanish)
- Route Planning
- Punctuality
- Tech-savviness
- Working Independently
Certification
- Adult CPR/AED, ProCPR - 03/14/2024
- BSIS Security License - 11/28/2023
Languages
Spanish
Professional Working
Timeline
Receptionist
A&E Auto Body
04.2024 - 07.2024
Security Officer
GardaWorld Security
07.2022 - 04.2024
Delivery Courier
Deliver It
03.2016 - 07.2022
High School Diploma -
Ulysses S. Grant Senior High School