Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyne Sanchez

Los Angeles,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Home Depot
4925 W Slauson Ave
02.2019 - Current
  • Provide feedback that encouraged continuous improvement among team members by sharing insights about service delivery techniques.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new employees regarding company operations, policies and services.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provide communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Cashier

Best Buy
1015 N La Brea
09.2017 - 02.2019
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

High School Diploma -

Richard Alonzo
5755 Fountain Ave Los Angeles , CA
06.2016

Skills

  • Problem-solving abilities
  • Understanding Customer Needs
  • Speak Spanish
  • Time Management
  • Order Taking

Timeline

Customer Service Representative

Home Depot
02.2019 - Current

Customer Service Cashier

Best Buy
09.2017 - 02.2019

High School Diploma -

Richard Alonzo
Jocelyne Sanchez