Jocelynn Parke
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges. Friendly individual committed to helping store grow and bring in new customers.
Overview
2
2
years of professional experience
Work History
Front End Associate
Sams Club Distribution
San Antonio, TX
08.2023 - Current
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Maintained a clean, organized and inviting store environment.
- Processed customer transactions and provided excellent customer service.
- Ensured exceptional customer service by promptly answering incoming calls and offering precise details about products and services.
- Followed established safety guidelines consistently.
- Successfully managed the process of returns and exchanges to consistently achieve high levels of customer satisfaction.
- Ensured safety and prevented shoplifting by monitoring and maintaining front-end area.
- Handled customer concerns, extended support, and communicated important particulars.
- Assessed customer preferences to recommend and locate desired merchandise.
- Verified accuracy of pricing signs throughout store.
Front End Associate
Walmart
San Antonio, TX
06.2022 - 12.2023
- Maintained inventory control at the front end, ensuring timely restocking of items.
- Processed transactions accurately, handling cash, credit, and debit card payments.
- Assisted customers with self-checkout stations and provided guidance as needed.
- Maintained a clean and organized checkout area to ensure a positive shopping experience.
- Verified identification for age-restricted purchases
- Consistently provided excellent customer service through prompt resolution of inquiries and complaints.
Education
High School Diploma -
Brennan High School
San Antonio, TX02-2019
Skills
- Communication Problem Resolution
- Customer Service
- Merchandise Recommendations
- Organizational Skills
- Opening and closing procedures
- Sales Techniques
- Multitasking
Timeline
Front End Associate
Sams Club Distribution
08.2023 - Current
Front End Associate
Walmart
06.2022 - 12.2023
High School Diploma -
Brennan High School