Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jocelynn Silva

Highland,CA

Summary

Dynamic Human Resources Manager with a proven track record at American Landscape And Maintenance, excelling in payroll administration and employee retention. Expertly resolved conflicts and implemented safety programs, significantly reducing workplace accidents. Adept at coaching and mentoring, fostering a culture of compliance and trust within diverse teams.

Driven and adaptable individual with knack for fostering positive workplace cultures and navigating complex interpersonal dynamics. Well-versed in employee relations and conflict resolution, coupled with strong organizational and communication skills. Committed to driving impactful HR initiatives that enhance employee satisfaction and productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Human Resources Manager

American Landscape And Maintenance
08.2024 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Developed and implemented safety programs.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Developed and enforced strict safety protocols, significantly lowering number of workplace accidents.

Human Resources Generalist

Deckers Outdoor Corporation
07.2023 - 08.2024
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Human Resources Generalist

Essendant
11.2022 - 02.2023
  • Implemented and supervised orientation procedures for new hires.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
  • Collaborated with managers to identify and address employee relations issues.

Education

MBA - Business Managment

University of Phoenix
Tempe, AZ
10-2023

Bachelor of Science - Business Administration

California State University, Dominguez Hills
Carson, CA
12-2022

Skills

  • Payroll administration
  • Recruitment and hiring
  • Corrective action planning
  • Compliance
  • Legal compliance
  • Employee retention
  • Risk management
  • Unemployment claims management
  • Coaching and mentoring
  • Confidential document control
  • Payroll processing

Certification

OSHA 10- General Industry/ OSHA 10- Construction

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Human Resources Manager

American Landscape And Maintenance
08.2024 - Current

Human Resources Generalist

Deckers Outdoor Corporation
07.2023 - 08.2024

Human Resources Generalist

Essendant
11.2022 - 02.2023

MBA - Business Managment

University of Phoenix

Bachelor of Science - Business Administration

California State University, Dominguez Hills

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