Jocelyn T Pham
Euless,TX
Summary
Dedicated and detail-oriented individual with over a decade of experience in the hospitality industry and relevant coursework in Econ/Finance. Energetic and uplifting personality, thriving in fast-paced environments and excelling at providing exceptional guest service. Recognized for methodical approach to problem-solving, analyzing complex situations and finding efficient solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/ Designated Trainer
Onesan Sushi & Dimsum
07.2022 - Current
- Showcased extensive expertise in Asian cuisine, specifically sushi, to introduce guests to a unique dining encounter.
- Utilized in-depth knowledge of beverages to create harmonious flavor combinations with different food items.
- Established meaningful connections with guests by honing communicational and interpersonal abilities.
- Developed knack for providing standout service by recognizing and fulfilling guests' distinct needs in dining experience.
- Developed and excelled in the skill of suggestive selling. Consistently outperformed peers by 8-10% in daily sales.
- Utilized personal knowledge and experience to mentor new staff for smooth adaptation and ensure success.
Lead Server/Bartender
The Crab Station & Oyster Bar Presidio
04.2019 - 06.2022
- Successfully managed a diverse team of over 30 members, ensuring exemplary service quality through proactive supervision and prompt resolution of operational challenges.
- Identified the need and successfully implemented procedural adjustment to enhance workflow efficiency
- Implemented measures to guarantee adherence to health code guidelines in the team's daily workflow.
- Increased expertise by actively engaging in comprehensive training programs and consistently maintaining new hire quality through tests/mock services.
Corporate Crew Trainer
B&M Crab Station LLP
12.2020 - 01.2021
- Assisted franchisee in implementing new restaurant location adhering to corporate protocols. Trained and familiarized incoming employees with company values while providing mentorship to the team.
- Trained and mentored over 10 new personnel hired to fulfill various roles.
- Streamlined and optimized POS system designs while facilitating effective training sessions.
- Maintained high standards of guest satisfaction by ensuring smooth service flow.
Education
Bachelor of Business Administration - Economics And Finance
University of Texas At Arlington
Arlington05.2024
Associate of Arts -
Tarrant County College District
Arlington, TX05.2018
Skills
- Microsoft Office
- Photoshop
- Stata
- Tableau
- Teamwork and Collaboration Skills
- Interpersonal Skills
- Positive Attitude
Certification
Securities Industry Essentials (in progress)
Hobbies and Interests
- Self-development
- Different schools of philosophy
- Epistemology
- Sewing
- Gardening
Timeline
Server/ Designated Trainer
Onesan Sushi & Dimsum
07.2022 - Current
Corporate Crew Trainer
B&M Crab Station LLP
12.2020 - 01.2021
Lead Server/Bartender
The Crab Station & Oyster Bar Presidio
04.2019 - 06.2022
Bachelor of Business Administration - Economics And Finance
University of Texas At Arlington
Associate of Arts -
Tarrant County College District