Jocelyn Holguin
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Brand Representative
Altar'd State
11.2023 - Current
- Helped complete floorsets, filled floor, and rang up customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
Barista
Barnes And Noble
07.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
To Go Specialist
Bubba's 33
12.2021 - 08.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled customer inquiries and suggestions courteously and professionally.
Shift Lead - Customer Service
Dunkin Donuts
05.2021 - 12.2021
- Problem solved customer complaints, Handled cash register, Took orders face to face and through drive thru, Janitorial duties when needed
Education
High School Diploma -
Louis D. Brandeis High School
San Antonio, TX06.2022
Skills
- Strong Customer Service Skills
- Multitasker
- Active Listener
- Professional
- Dependable
- Goal-Oriented
- Effective communicator
References
Available upon request
Timeline
Brand Representative
Altar'd State
11.2023 - Current
Barista
Barnes And Noble
07.2023 - 11.2023
To Go Specialist
Bubba's 33
12.2021 - 08.2022
Shift Lead - Customer Service
Dunkin Donuts
05.2021 - 12.2021
High School Diploma -
Louis D. Brandeis High School