Joceyln Aviles
Midland,TX
Summary
Resourceful Shift Manager, known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Carl's Jr
Midland, TX
09.2021 - Current
- Conducted training sessions to educate new staff members about company policies, procedures, and job duties.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Verified that all coupons were valid prior to processing them into the system.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted with training new employees on company policies and procedures.
- Developed essential skills and techniques through diligent practice.
- Provided friendly and courteous service to ensure customer satisfaction.
- Built solid connections with loyal customers by engaging in friendly conversations.
Education
High School Diploma -
Midland Senior High School
Midland, Tx05-2024
Some College (No Degree) - Criminal Justice
Midland College
Midland, TXSkills
- Quality Assurance
- Employee Training
- Staff Motivation
- Compliance understanding
- Cash Handling
- Punctual and Reliable
- Interpersonal Skills
- Opening and closing procedures
- Sales Strategies
- Decision-Making
- Energetic and Enthusiastic
- Verbal Communication
- Excellent Communication
- Bilingual
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Shift Manager
Carl's Jr
09.2021 - Current
High School Diploma -
Midland Senior High School
Some College (No Degree) - Criminal Justice
Midland College