JOCHY LIRIANO
Everett,MA
Summary
Dedicated realtor with excellent experience in the industry. Maintains professional appearance, demeanor, and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Receptionist/Security Officer
Northeast Security Inc
Cambridge, MA
01.2024 - Current
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Real Estate Sales Agent
Keller Williams
06.2022 - Current
- Explained financial requirements and analytical data to potential buyers and sellers.
- Applied various methods to build client base, including networking, email and social media.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Identified potential buyers through cold calling.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
Pest Control Service Technician
Braman Pest Control
06.2022 - 06.2023
- Established professional relationships with customers to identify and solve pest problems.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Inspected building perimeters to determine pest point of entry.
- Followed strict corporate and regulatory protocols governing pesticide and insecticide application.
- Utilized appropriate protective gear and equipment during application.
Pest Control Service Technician
Bain Pest Control
07.2019 - 06.2021
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Followed strict corporate and regulatory protocols governing pesticide and insecticide application.
- Maintained knowledge and adhered to state rules and regulations.
Crew Team Member
Trader Joe's
08.2017 - 08.2019
- Greeted customers and cultivated positive experiences in line with company standards.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Resolved conflict according to company protocols.
- Interacted pleasantly with guests to deliver quality customer service.
Front End Supervisor
Whole Foods Market Inc
10.2016 - 08.2017
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Front End Cashier
Whole Food Market
12.2014 - 12.2016
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Processed sales, returns and exchanges using POS register system.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
Education
Associate of Science - Criminal Science
Bunker Hill Community College
Charlestown, MA06.2019
High School Diploma -
Everett High School
Everett, MA06.2016
Skills
- Licensed Real Estate Agent
- Market Monitoring
- Office Reception
- Client Management
- Fluent in Spanish
- Cold Calling
- Property Management
- Marketing
- Contract Negotiation
- Negotiation
- Database Management
- Staff Management
- Team Building
- Customer/Client relations
Timeline
Receptionist/Security Officer
Northeast Security Inc
01.2024 - Current
Real Estate Sales Agent
Keller Williams
06.2022 - Current
Pest Control Service Technician
Braman Pest Control
06.2022 - 06.2023
Pest Control Service Technician
Bain Pest Control
07.2019 - 06.2021
Crew Team Member
Trader Joe's
08.2017 - 08.2019
Front End Supervisor
Whole Foods Market Inc
10.2016 - 08.2017
Front End Cashier
Whole Food Market
12.2014 - 12.2016
Associate of Science - Criminal Science
Bunker Hill Community College
High School Diploma -
Everett High School