Jockelyn Herbert
Orange,TX
Summary
Retired Astute Business Owner experienced in operations management, competitive analysis, and financial management. Demonstrated success in growth and innovation and capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
34
34
years of professional experience
Work History
Salon Owner/Operator
Jackie's New Attitude Beauty Salon
10.1994 - 02.2022
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
71 Lima and 98 Bravo
United States Army
07.1988 - 07.1990
- Maintained high standards of discipline within the ranks through consistently enforcing established rules and regulations governing conduct during training and operations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Performed administrative duties, including data entry, payroll, and travel claims for military personnel.
Education
250 Hours Completion - Cosmetology Instructor
Lamar State College - Port Arthur
Port Arthur, TX2009
No Degree - Paralegal Studies
Lamar State College - Port Arthur
Port Arthur, TX2004
Certificate of Completion - Cosmetology
Velma B's Beauty Academy
Port Arthur, TX1991
Skills
- Exceptional Customer Service
- Flexible Scheduling
- Business Management
- Health and Safety
- Industry trend awareness
- Decision-Making
- Financial Management
- Inventory Tracking and Management
- Calendar Management
- Cosmetology Principles
- Records Organization and Management
- Customer Retention
Accomplishments
I have been a licensed Cosmetologist for 32 years and have owned and operated Jackie's New Attitude Beauty Salon for 27 years. I have also been a licensed cosmetology instructor for 15 years.
Timeline
Salon Owner/Operator
Jackie's New Attitude Beauty Salon
10.1994 - 02.2022
71 Lima and 98 Bravo
United States Army
07.1988 - 07.1990
250 Hours Completion - Cosmetology Instructor
Lamar State College - Port Arthur
No Degree - Paralegal Studies
Lamar State College - Port Arthur
Certificate of Completion - Cosmetology
Velma B's Beauty Academy
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