Jockquas Baker
Adaptable Professional
Arcadia,LA
Summary
Adaptable professional well-versed in providing technical support, troubleshooting hardware and software issues, and resolving technical issues. Skilled in providing customer service and training, with excellent problem-solving and interpersonal skills. Experienced in quickly and accurately identifying and resolving technical issues, with a strong commitment to customer satisfaction.
Overview
14
14
years of professional experience
Work History
IT HELP DESK TECHNICIAN
Tech Mahindra
12.2018 - 05.2022
- Provided Tier 1 IT support to non-technical internal for Windows, Mac OSX, and Linux operating systems through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
Retail Sales Associate
The Walking Company
2017.05 - 2018.10
- Assumed key holder responsibilities for leading national specialty retailer of high-quality, technically designed comfort footwear and accessories.
- Assisted in revenue increase by meeting and surpassing company metric standards, relationship retailing, and
cross merchandising.
Quality Audit Administrator
Community Bridges
10.2016 - 02.2017
- Identified incorrect coding, abuse and fraudulent billing practices, and processing errors of claims to various
stakeholders, including legal guardians, Department of Economic Services, and Attorney General's office. - Responsible for medical and behavioral health claims using state specific insurance regulations for one of the
largest nonprofit providers in integrated medical and behavioral health care in Arizona.
Store Manager
Champs Sports Store
06.2013 - 04.2016
- Assisted store manager for preeminent leader in sports retail community with various management
responsibilities, including review of financial metrics, delegation of tasks to associates, and design of floor sets. - Executed visual merchandising standards for company promotional campaigns to market products and help drive sales increases, which resulted in store being ranked #1 in local market in total sales.
Store Manager
Pro Image
04.2008 - 12.2011
- Maintained Store Manager responsibilities for work force of five employees for national sports apparel and
memorabilia franchise. - Monitored and used proactive measures to resolve staff scheduling conflicts, performed interviews and
training/onboarding of new staff, and used statistical sales analysis to monitor productivity of sales associates.
Education
HIGH SCHOOL DIPLOMA - General Studies
Grambling High School
08.2001 - 05.2004
Skills
- Sales Experience
- Shipment Processing
- Data Entry
- Retail Merchandising Specialist
- Staff Training And Development
- Support Ticket System Management
- Help Desk Support
- Software Installation
Timeline
IT HELP DESK TECHNICIAN
Tech Mahindra
12.2018 - 05.2022
Retail Sales Associate
The Walking Company
2017.05 - 2018.10
Quality Audit Administrator
Community Bridges
10.2016 - 02.2017
Store Manager
Champs Sports Store
06.2013 - 04.2016
Store Manager
Pro Image
04.2008 - 12.2011
HIGH SCHOOL DIPLOMA - General Studies
Grambling High School
08.2001 - 05.2004