Jocsan Betancourt
Cypress,TX
Summary
Professional and motivated individual with talent in communication skills and a positive attitude toward getting any job done. Offering efficiency in customer service, organization, and adapting to any new task at hand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mailroom Assistant
Metropolitan Transportation Authority
Houston, Texas
06.2023 - Current
- Collects and delivers mail to METRO's Central Mailroom, the Main Post Office, and all METRO facilities. Prepares all first class, certified, and overnight mail for delivery to the Post Office.
- Operate an X-ray machine to ensure all packages are safe coming into the building.
- Sort and date stamps incoming mail, and inserts it into mail slots for collection or delivery.
- Review all hand delivery slips to ensure delivery is handled in accordance with instructions.
- Process same-day deliveries, overnight/express mail, registered, and special delivery services.
- Contact the courier service and provide instructions for the timely delivery of METRO's special hand delivery mail.
- Sign for receipt of certified, insured, and registered mail.
- Operate computerized/electronic postal machines and order remote meter postage as needed.
- Sorts, seals, weighs, and posts outgoing mail, and records postage usage.
- Maintain various logs for hand delivery, certified, insured, registered mail, UPS, and express or parcel mail.
- Assist customers at the service window and answer inquiries regarding postage and mailing requirements.
- Notify employees of overnight/express packages, registered mail, and special delivery services.
Front Desk Agent
Le Meridien Houston Downtown
05.2022 - 04.2023
- Check guests in and out of the property
- Perform exceptional customer service for any guest inquiry and in general
- Manage and oversee all operations for the front desk department
- Track and stock inventory for sundries and Marriott Bonvoy products and items
- Follow all procedures for airline crew arrivals and departures
- Plan for members’ pre-arrivals and operate GXP service thoroughly
- Complete shift assigned checklist daily
- Communicate with all departments as needed
- Plan groups and events with complete understanding of itineraries
- Operate efficiently in high pressure situations
- Manage mobile key and Lightspeed system correctly at a consistent level daily
- Housekeeping inspector trained
Guest Advocate/Cashier
Target
08.2020 - 10.2020
- Set a positive and motivating environment for every guest who comes through
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
- Keep guests engaged with their shopping experience and putting smiles on their faces before exiting the store
- Assisting every guests’ question or concern or directing them to another team member who can
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
Education
High School -
Bridgeland High School
Cypress, TX01.2021
Skills
- Customer Service
- Problem-solving skills
- Effective Communication
- Professionalism
- Supply Management
- Teamwork and Collaboration
Certification
- International Thespians Society, 2017, 2018, 2019
- CFISD UIL Board Recognition, 2019
- RRFC Audio Engineering Certificate
- CPR Certified
Timeline
Mailroom Assistant
Metropolitan Transportation Authority
06.2023 - Current
Front Desk Agent
Le Meridien Houston Downtown
05.2022 - 04.2023
Guest Advocate/Cashier
Target
08.2020 - 10.2020
High School -
Bridgeland High School