Joctan Campos
Miami,FL
Summary
Dynamic and dedicated food service professional with a strong work ethic and ServSafe certification, honed at Michael's Genuine Food & Drink, which was awarded a Bib Gourmand 4 years straight . Proven ability to adapt quickly in high-pressure environments while ensuring customer satisfaction and maintaining cleanliness. Recognized for effective multitasking and strong teamwork, contributing to seamless operations and enhanced service quality.
Overview
10
10
years of professional experience
Work History
Food Runner
Michael's Genuine Food & Drink
10.2017 - Current
- Delivered food and beverages promptly to tables, ensuring customer satisfaction.
- Assisted kitchen staff by coordinating food orders and maintaining communication during busy periods.
- Maintained cleanliness of dining areas, including clearing tables and resetting for new guests.
- Collaborated with servers to streamline order delivery process and improve service efficiency.
- Learned menu items and ingredients to provide accurate information to guests upon request.
- Adapted quickly to fast-paced environment, prioritizing tasks effectively under pressure.
- Observed health and safety regulations while handling food items in compliance with standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Barback
Estefan Kitchen
03.2017 - 10.2017
- Supported bartenders by preparing garnishes and restocking supplies to ensure efficient service.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with front-of-house staff to facilitate smooth communication during peak service hours.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
Dishwasher
Levy Restaurants at Marlins Park
03.2016 - 09.2016
- Operated dishwashing equipment efficiently to maintain cleanliness standards.
- Coordinated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Implemented improved cleaning processes, enhancing workflow and reducing downtime.
- Trained new staff on proper dishwashing techniques and safety protocols.
- Monitored inventory levels of cleaning supplies, ensuring adequate stock for operations.
- Maintained organization of dish area, optimizing space for operational efficiency.
- Responded promptly to kitchen needs, facilitating smooth service during peak hours.
- Followed supervisor instructions to complete tasks on time.
- Adhered to health and safety regulations, promoting a safe working environment.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FLSkills
- Quick learner
- Strong work ethic
- Time management
- Strong teamwork and collaboration
- Effective multitasking
- Safe food handling
- Active listener
- ServSafe certification
- Fast adaptability
- Critical Thinker
Accomplishments
Was a part of a team that has won 4 consecutive Bib Gourmand awards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Runner
Michael's Genuine Food & Drink
10.2017 - Current
Barback
Estefan Kitchen
03.2017 - 10.2017
Dishwasher
Levy Restaurants at Marlins Park
03.2016 - 09.2016
High School Diploma -
Miami Sunset Senior High School