Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Gomez De Paz

Houston,TX

Overview

5
5
years of professional experience

Work History

Server

Little Woodrows
04.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Shift Manager

Cold Stone
09.2021 - 06.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Cell Phone Technician

Kintech
08.2019 - 06.2021
  • De-soldered and re-soldered connections between parts and motherboard.
  • Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
  • Streamlined repair processes for improved service turnaround times, utilizing advanced diagnostic tools.

Education

Bachelor of Science - Biology Teacher Education

The University of Texas At San Antonio
San Antonio, TX
06.2026

High School Diploma -

Jersey Village High School
Houston, TX
06.2021

Skills

  • Critical Thinking
  • Teamwork and Collaboration
  • Computer Skills
  • Goal Setting

Timeline

Server

Little Woodrows
04.2024 - 06.2024

Shift Manager

Cold Stone
09.2021 - 06.2024

Cell Phone Technician

Kintech
08.2019 - 06.2021

Bachelor of Science - Biology Teacher Education

The University of Texas At San Antonio

High School Diploma -

Jersey Village High School
Jocelyn Gomez De Paz