Jocelyn Gomez De Paz
Houston,TX
Overview
5
5
years of professional experience
Work History
Server
Little Woodrows
04.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Manager
Cold Stone
09.2021 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cell Phone Technician
Kintech
08.2019 - 06.2021
- De-soldered and re-soldered connections between parts and motherboard.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
- Streamlined repair processes for improved service turnaround times, utilizing advanced diagnostic tools.
Education
Bachelor of Science - Biology Teacher Education
The University of Texas At San Antonio
San Antonio, TX06.2026
High School Diploma -
Jersey Village High School
Houston, TX06.2021
Skills
- Critical Thinking
- Teamwork and Collaboration
- Computer Skills
- Goal Setting
Timeline
Server
Little Woodrows
04.2024 - 06.2024
Shift Manager
Cold Stone
09.2021 - 06.2024
Cell Phone Technician
Kintech
08.2019 - 06.2021
Bachelor of Science - Biology Teacher Education
The University of Texas At San Antonio
High School Diploma -
Jersey Village High School