JoDee Irons
Osage,WY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
Custodian
Weston County School District #1
Newcastle, WY
06.2024 - 04.2026
- Maintained cleanliness and sanitation standards across school facilities.
- Operated cleaning equipment, ensuring proper use and maintenance.
- Assisted in setting up facilities for events and activities.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Collaborated with staff to enhance overall facility appearance and functionality.
- Supervised inventory of cleaning supplies and contacting Manager to maintain OHS when needed, including other departments and custodial areas.
Customer Service Representative
Baker Medical
Conway, AR
03.2022 - 05.2024
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Documented patient interactions accurately in electronic health record systems to ensure compliance and continuity of care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Educated customers about billing, payment processing and support policies and procedures.
- Oversaw opening/closing daily duties of this business, including handling of monetary counting of cash registers, inventory of supplies, credit card sales etc.
Warehouse Associate
Amazon Fulfillment Center
Little Rock, AR
10.2021 - 01.2022
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Picked and packed orders with high attention to detail, minimizing errors in fulfillment.
- Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Sterile Pharmacy Technician
US Compounding Pharmacy
Conway, AR
01.2019 - 09.2021
- Compounded medications according to established protocols and safety guidelines.
- Assisted pharmacists in preparing prescriptions and managing inventory levels.
- Maintained accurate patient records using pharmacy management software systems.
- Trained new pharmacy technicians on operational procedures and best practices.
- Stocked, labeled, and inventoried medication to keep accurate records.
Sterile Compounding Technician
Cantrell Drug
Little Rock, AR
02.2016 - 11.2018
- Compounded sterile and non-sterile medications adhering to stringent safety protocols.
- Operated and maintained compounding equipment to ensure optimal performance and accuracy.
- Collaborated with pharmacists to verify prescription orders for correct formulations.
- Trained new technicians on compounding processes and safety standards.
- Worked closely with pharmacy staff members to ensure seamless integration of compounding services into overall pharmacy operations.
- Helped maintain detailed documentation of all compounded preparations following established procedures.
Telemarketer
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Casper, WY
01.2001 - 08.2001
- Conducted outbound calls to generate leads and promote products.
- Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
- Participated in ongoing training programs to stay up-to-date on industry trends, enhancing overall sales acumen.
Education
Associate of Science - Pharmacy Technician
Heritage College
Little Rock, AR01-2013
High School Diploma -
Newcastle High School
Newcastle, WY05-1988
Skills
- Professional telephone demeanor
- Accurately and consistently manage high volume monetary transactions
- Responsible and dependable
- Work independantly
- Data Entry
- Call center operations
- Scheduling
- Appointment scheduling
- Customer education
- Product sales
Timeline
Custodian
Weston County School District #1
06.2024 - 04.2026
Customer Service Representative
Baker Medical
03.2022 - 05.2024
Warehouse Associate
Amazon Fulfillment Center
10.2021 - 01.2022
Sterile Pharmacy Technician
US Compounding Pharmacy
01.2019 - 09.2021
Sterile Compounding Technician
Cantrell Drug
02.2016 - 11.2018
Telemarketer
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01.2001 - 08.2001
Associate of Science - Pharmacy Technician
Heritage College
High School Diploma -
Newcastle High School