Jodi Cirigliano
Avon Lake,Ohio
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Amazon and other leading companies. Expert in complaint resolution and customer satisfaction measurement, I excel in creating positive outcomes and enhancing customer experiences. Skilled in both strategic sales and empathetic communication, I consistently drive improvements and achieve results. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
USA
03.2023 - 02.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Care Representative
Discount Drug Mart
Strongsville, Ohio
02.2022 - 02.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended potential products or services after analyzing customer needs.
- Resolved customer complaints promptly and professionally.
Activities Director
Kemper House
Strongsville, Ohio
01.2021 - 01.2022
- Organized group outings to local attractions such as museums, parks, and theaters.
- Organized services such as transportation, event security and catering.
- Designed and led activities in crafts, music and sports.
- Interacted with patients and families by addressing questions and concerns.
Education
Associate of Science - Human And Social Services
Bryant And Stratton College
Getzville, NY05-2023
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, OH06-1992
Skills
- Complaint resolution
- Account updating
- Scheduling
- Strategic sales
- Store maintenance
- Customer satisfaction measurement
- Service upselling
- Training development aptitude
- Customer service
- Problem-solving
- Tracking complaints
- Assertiveness
Timeline
Customer Service Representative
Amazon
03.2023 - 02.2025
Customer Care Representative
Discount Drug Mart
02.2022 - 02.2023
Activities Director
Kemper House
01.2021 - 01.2022
Associate of Science - Human And Social Services
Bryant And Stratton College
Associate of Arts - Psychology
Cuyahoga Community College
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