Jodi Como
Barnet,VT
Summary
Experienced Licensed Veterinary Technician, Office Manager and Administrative Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business skills. Works effectively with cross-functional teams in ensuring operational and service excellence. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
23
23
years of professional experience
Work History
Veterinary Office Manager
Ryegate Small Animal Hospital
01.2010 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Assisted in hiring, managing, developing and training staff, establishing and monitoring goals, conducting performance reviews and administering salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 12 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Carried out day-day-day duties accurately and efficiently.
- Performed billing, collection and reporting functions for office generating over $900,000 annually.
Licensed Veterinary Technician
Ryegate Small Animal Hospital
09.2001 - Current
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
Education
Associate of Applied Science - Veterinary Technology
SUNY College of Technology At Delhi
Delhi, NY05.1998
Skills
- Office Organization
- Policy Management
- Data Communications
- Records and Database Management
- Operational Efficiency
- Payroll Oversight
- Customer Experience
- Accounts Payable and Accounts Receivable
- Administrative Support
- Office Supplies and Inventory
- Medical terminology knowledge
- Patient Relations
- Records Management
- Problem-solving abilities
Volunteer Work
Vested Interest in K9's
East Taunton, Massachusetts 2011 - Current
- Multiple levels of volunteer work with the organization
- Board member
Danville Athletic Booster Club
Danville, Vermont 2021 - Current
- President since 2022
Previous
- Coached multiple levels of softball
- Coached Girls on the Run
Timeline
Veterinary Office Manager
Ryegate Small Animal Hospital
01.2010 - Current
Licensed Veterinary Technician
Ryegate Small Animal Hospital
09.2001 - Current
Associate of Applied Science - Veterinary Technology
SUNY College of Technology At Delhi
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