Jodi Daughtry
Fort Lauderdale
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
21
21
years of professional experience
Work History
Office Manager
Good Karma Pet Rescue
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Non Anesthetic Dental Technician
Pet Dental Services
03.2009 - 04.2021
- Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of services to patients.
- Assisted in training new technicians, contributing to overall team skill growth and improved performance.
- Troubleshot complex cases, identifying issues and recommending solutions for successful outcomes.
- Completed Non Anesthetic Dentals on cats and dogs in multiple veterinarian offices.
Veterinary Technician
Lake Wales Veterinary Hospital
04.2008 - 03.2009
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Receptionist /Referral Coordinator
William Pena MD
06.2006 - 04.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed all referral authorizations for patients in our care.
- Checked eligibility of all insurances for the patients coming into the clinic.
- Called in prescription refills to the pharmacy and emailed and faxed refill confirmations.
Receptionist/ Medical Assistant/Surgical Coordinator
Eric Stelnicki, MD
06.2004 - 06.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Billing
- Payroll processing
- Scheduling and calendar management
- Payroll and budgeting
- Staff management
- Operations management
- Human resources
- Staff hiring
Timeline
Office Manager
Good Karma Pet Rescue
04.2021 - Current
Non Anesthetic Dental Technician
Pet Dental Services
03.2009 - 04.2021
Veterinary Technician
Lake Wales Veterinary Hospital
04.2008 - 03.2009
Receptionist /Referral Coordinator
William Pena MD
06.2006 - 04.2008
Receptionist/ Medical Assistant/Surgical Coordinator
Eric Stelnicki, MD
06.2004 - 06.2006
High School Diploma -
Hollywood Hills High School
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