Jodi Fernandez
Frederick,MD
Summary
JODI FERNANDEZ Client-focused Allergy Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
10
10
years of professional experience
Work History
Allergy Business Manager
Mead Johnson Nutrition
11.2023 - Current
- Effectively communicated complex scientific concepts to clients, translating technical details into actionable insights, while consistently closing sales and securing new business opportunities.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Created the “20 second sales call” and presented to July ABM SER group
- Created and implemented the “WIC Resource Folder” protocol in my territory
- Over indexing Call Plan Attainment (101%)
Nurse Navigator
Frederick Health Hospice
03.2023 - Current
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Provided information about health system navigation, patient rights and health information privacy.
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
Hospice Registered Nurse Case Manager
Frederick Health Hospice
01.2022 - 03.2023
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Hospice Registered Nurse Case Manager
Montgomery Hospice
12.2019 - 12.2021
- Developed and implemented individualized care plan for each hospice patient while following physician instructions
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Manages patient Plan of Care in accordance with Medicare requirements
- Collaborates with interdisciplinary group including physician, social worker, and chaplain
- Supervises care provided by CNA and LPN
- Conducts regular visits at home or nursing facilities for a caseload of hospice patients
- Completes patient eligibility assessments and admission for patient
- Provides accurate and timely documentation of patient services to reflect plan of care
- Provide support and care to patients, families and facilities during a patients transition to end of life.
Emergency Department Staff Registered Nurse
Kaiser Permanente
04.2018 - 12.2019
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Emergency Department Staff Registered Nurse
HOWARD COUNTY GENERAL HOSPITAL
05.2015 - 10.2018
- Cared for adult and pediatric patients with diverse medical needs
- Performed assessments on admission and through continuum of care
- Provided patient teaching and education
- Skilled in IV therapy and venipuncture
- Competent with medication administration including PO, IV and IM administration
- Lead triage nurse responsible for managing patient flow, delegating assignments to support staff based on patient acuity
- Nurse team leader responsible for allocating resources and modifying care assignments based on needs of department
- Cared for adult patients with diverse medical needs
- Performed assessments on admission and through continuum of care
- Provided patient teaching and education
- Competent to float through all areas of Emergency department including Main ED, Triage
- Psychiatric and trauma rooms
- Skilled in IV therapy and venipuncture
- Competent with medication administration including PO, IV and IM administration
- Provided thorough and complete documentation through Epic based charting
- Participated in orienting new graduates and new hires to the unit
Education
Associate of Science - Nursing
Frederick Community College
Frederick, MD05.2014
Skills
- Customer service
- Operational leadership
- Decision-making
- Verbal and written communication
- Client relationship management
- Customer relations
- Sales and marketing
- Strategic planning
Timeline
Allergy Business Manager
Mead Johnson Nutrition
11.2023 - Current
Nurse Navigator
Frederick Health Hospice
03.2023 - Current
Hospice Registered Nurse Case Manager
Frederick Health Hospice
01.2022 - 03.2023
Hospice Registered Nurse Case Manager
Montgomery Hospice
12.2019 - 12.2021
Emergency Department Staff Registered Nurse
Kaiser Permanente
04.2018 - 12.2019
Emergency Department Staff Registered Nurse
HOWARD COUNTY GENERAL HOSPITAL
05.2015 - 10.2018
Associate of Science - Nursing
Frederick Community College
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