Jodi Hart
Bethlehem,PA
Summary
Dynamic Security Supervisor with extensive experience at Sunstates Security, adept at team leadership and security management. Proven track record in enhancing operational efficiency through policy development and rigorous training. Skilled in emergency response and access control, ensuring a safe environment for personnel and visitors while maintaining high standards of professionalism.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Sunstates Security
910 Nestle Way
04.2021 - 02.2026
- Trained and mentored junior security staff on protocols and emergency procedures.
- Developed and implemented security policies to enhance operational efficiency.
- Coordinated incident response efforts, minimizing risks and ensuring rapid resolution.
- Conducted regular site inspections to identify vulnerabilities and recommend improvements.
- Collaborated with law enforcement to address security concerns and incidents effectively.
- Managed scheduling and resource allocation for optimal coverage during peak hours.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
Security Officer
SOS Security Services
Thermo Fischer
06.2018 - 10.2019
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential hazards.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Trained new security personnel on protocols and emergency procedures.
Assistant Manager
Turkey Hill
Hellertown, PA
05.2015 - 01.2018
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff to enhance team performance and customer service skills.
- Analyzed sales data to identify trends and recommend inventory adjustments.
- Implemented streamlined processes that improved operational efficiency and reduced costs.
- Led scheduling efforts to optimize staffing levels during peak business hours.
- Monitored compliance with health and safety regulations, fostering a safe work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Medical Assistant
Lincoln Technical Institute
Allentown, PA06-2018
Skills
Team leadership
CCTV monitoring
Staff management
Security personnel training
Safety and security procedures
Security management
Patrol operations
CCTV experience
Daily incident reporting
Staffing and scheduling
Emergency response
Safety and security regulations
Personnel supervision
Access control
Employee relations
Timeline
Security Supervisor
Sunstates Security
04.2021 - 02.2026
Security Officer
SOS Security Services
06.2018 - 10.2019
Assistant Manager
Turkey Hill
05.2015 - 01.2018
Medical Assistant
Lincoln Technical Institute