Jodi McCarthy
East Falmouth,MA
Summary
Dynamic and organized manager with over 15 years of experience in employee management, inventory control, and customer service. Expertise lies in fostering team collaboration and enhancing operational efficiency through innovative training methods and proactive problem-solving. Recognized for adaptability and a results-driven mindset, consistently optimizing processes to support organizational objectives. Committed to leveraging strong communication skills and a tech-savvy approach to contribute meaningfully to team success in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
TCI HOMES
Kevin Carrol
Mashpee, MA
02.2025 - Current
- Implemented new systems, including QuickBooks, to enhance financial management processes.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Proven ability to learn quickly and adapt.
- Organized and detail-oriented with a strong work ethic.
- Facilitated daily operations by collaborating effectively with 5 team members and 10 different clients a day
- Demonstrated exceptional organizational and time management skills while managing multiple projects and client portfolios over an 8 hour day.
Bartender/Bar Manager
Asia Restaurant
Mashpee, MA / Falmouth MA
05.2024 - Current
- Cultivated and sustained comprehensive expertise in drink recipes.
- Crafted and implemented innovative drink specials to enhance customer engagement.
- Oversees inventory management and procurement processes to optimize operational efficiency.
- Addresses customer complaints swiftly to improve overall dining satisfaction.
- Manages high customer volumes during special events to optimize service efficiency.
- Oversees cash handling operations, ensuring precise accounting and compliance with financial protocols.
- Cultivated strong client relationships through exceptional service delivery and proactive engagement.
- Executes special events to highlight promoted bands and elevate brand visibility.
- Spearheaded initiatives to develop a comprehensive social media strategy that enhanced collaborations with key industry stakeholders.
Manager
Hearth N Kettle
Yarmouth, MA
06.2022 - 09.2024
- Implemented innovative marketing campaigns focused on engaging potential customers and elevating business presence in the market.
- Conducted comprehensive vendor contract evaluations, focusing on cost reduction and service quality enhancement.
- Addressed customer concerns promptly and implemented corrective actions, fostering a positive relationship and enhancing service quality.
- Applied analytical abilities and customer service expertise to troubleshoot customer inquiries and strengthen loyalty initiatives.
- Designed and implemented private functions that leveraged social media promotions to drive revenue growth.
Bartender
Uncle Dave’s BBQ
City, State
11.2021 - 06.2022
- Fostered strong customer relationships by engaging patrons in personalized dialogue and suggesting complementary beverage options.
- Implemented systematic organization and cleanliness protocols in bar area to meet health compliance requirements.
- Directed cash management activities for keno, guaranteeing precise financial reporting and reconciliation upon shift completion.
- Improved shift transitions by preparing cash drawers, enhancing readiness for new team members. Optimized inventory management by maintaining ideal stock levels.
- Managed special events by ensuring high-quality service delivery and effectively adapting to the unique demands of guests and clients.
Position Title
Jay’s Ultimate Fruit and Dairy
Orleans, MA
01.2016 - 10.2021
- Directed marketing, customer service, and social media operations with adaptability to drive company objectives.
- Transformed company operations by establishing an in-home delivery service for a primary wholesale client, ensuring business continuity during the COVID-19 pandemic.
- Spearheaded updates to company systems and managed inventory orders with meticulous attention to detail.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Pavilion CentralHigh School - Graduated
Pavilion, NYEnglish Literature
Genesee Community College
Batavia, NYSome College (No Degree) - Physical Education / Minor in English Literature
Brockport State University
BrockportSkills
Assisted in creating marketing materials for campaigns Supported team members in executing promotional events Provided administrative assistance for marketing initiatives
Conveyed ideas effectively through verbal and written communication channels
Streamlined task scheduling and prioritization to maximize productivity
Executed strategic planning initiatives to achieve targeted outcomes
Led team initiatives to enhance collaboration and ensure successful project outcomes
Assisted teams in managing various tasks to achieve objectives Collaborated with coworkers to organize workload and meet deadlines Supported project completion by focusing on essential deliverables
Fostered positive relationships by utilizing effective interpersonal communication skills
Spearheaded organizational development initiatives to elevate team performance
Exhibited exceptional attention to detail in executing tasks and managing projects
Exhibited adaptability by effectively responding to shifting priorities and dynamic environments
Implemented problem-solving strategies to address and overcome operational challenges
Spearheaded development of innovative ideas and solutions to optimize project outcomes
Assisted customers with inquiries to improve satisfaction Helped resolve product-related issues Supported communication between customers and service teams
Spearheaded team development initiatives to foster collaboration and improve performance
Oversaw comprehensive budgeting processes to enhance financial efficiency
Assisted in streamlining product ordering processes to enhance team efficiency Supported inventory management to align with customer demand Collaborated with suppliers for prompt product delivery
Executed thorough cost analysis to pinpoint opportunities for financial optimization
Directed profit and loss (P&L) management to enhance financial stability and drive growth
Monitored and enforced compliance with food safety regulations and standards
Assisted in creating marketing materials for campaigns Supported team members in executing promotional events Provided administrative assistance for marketing initiatives
Education Certifications
- Reiki Master | Yoga Instructor | BARRS Facilitator ( certified in several modalities thru BARRS ) |institute for Integrative Nutrition | Food safety | CPR/AEDD
Timeline
TCI HOMES
Kevin Carrol
02.2025 - Current
Bartender/Bar Manager
Asia Restaurant
05.2024 - Current
Manager
Hearth N Kettle
06.2022 - 09.2024
Bartender
Uncle Dave’s BBQ
11.2021 - 06.2022
Position Title
Jay’s Ultimate Fruit and Dairy
01.2016 - 10.2021
High School Diploma -
Pavilion CentralHigh School - Graduated
English Literature
Genesee Community College
Some College (No Degree) - Physical Education / Minor in English Literature
Brockport State University