JODI MELTON
Hampton,GA
Summary
Friendly and empathetic with excellent communication skills ready to provide exceptional patient care and support. Possesses foundational knowledge in healthcare procedures and patient management, proficient in scheduling and administrative tasks. Committed to enhancing patient experiences and ensuring smooth operations within healthcare facilities.
Overview
19
19
years of professional experience
Work History
Patient Services Coordinator
PT Solutions
10.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
COMMUNITY ASSOCIATION MANAGER
Sentry Management
02.2021 - 07.2023
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Enforced compliance with community regulations and guidelines.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
Licensed Insurance Agent
STUART OGLETREE STATE FARM
08.2018 - 12.2020
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Dental Assistant
DR. MORGAN FORDHAM, DMD
04.2017 - 08.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Medical Front Office Receptionist
Eagles Landing Family Practice
04.2013 - 09.2016
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Pharmacy Technician
Walmart
11.2005 - 01.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Associate of Science - NURSING
GORDON STATE COLLEGE
Barnesville, GAHigh School Diploma -
GRIFFIN HIGH SCHOOL
Griffin, GA05.2001
Skills
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Customer service
- Friendly and outgoing
- Multitasking and organization
REFERENCES
Tara Howell 770-375-1258 (personal & professional)
Stephanie Banks 770-468-0583 (personal & professional)
Janice Honeycutt 770-309-2616 (personal & professional)
Andrea Floyd Solomon 770-855-9187 (personal & professional)
Timeline
Patient Services Coordinator
PT Solutions
10.2023 - Current
COMMUNITY ASSOCIATION MANAGER
Sentry Management
02.2021 - 07.2023
Licensed Insurance Agent
STUART OGLETREE STATE FARM
08.2018 - 12.2020
Dental Assistant
DR. MORGAN FORDHAM, DMD
04.2017 - 08.2018
Medical Front Office Receptionist
Eagles Landing Family Practice
04.2013 - 09.2016
Pharmacy Technician
Walmart
11.2005 - 01.2012
Associate of Science - NURSING
GORDON STATE COLLEGE
High School Diploma -
GRIFFIN HIGH SCHOOL
Similar Profiles
LOGAN SMITHLOGAN SMITH
MANAGER OF SOLUTIONS ARCHITECTURE at PT SolutionsMANAGER OF SOLUTIONS ARCHITECTURE at PT Solutions
ASHELY COLEMANASHELY COLEMAN
Physical Therapy Aide at PT SolutionsPhysical Therapy Aide at PT Solutions
Ray Buckner, Jr.Ray Buckner, Jr.
Physical Therapist Assistant at PT SolutionsPhysical Therapist Assistant at PT Solutions