Jodi Oxford

• Managed daily operations to ensure high standards of cleanliness and superior customer satisfaction by providing superior service
• Trained and mentored others on safety procedures, best cleaning and proper bid techniques based on space, need, location averge and budget
• Established strong client relationships to drive repeat business and referrals as an A+ rated company on Angi's List. Recieved Super Service Award for 5 consecutive years
• Create marketing materials, logo and advertisment including presentation to large groups
• High turn over sales with "on the market deep cleans" specialist contracted by homeowner or realtor

• Achieved successful execution of Christmas event with symphony for two consecutive seasons. Delivered comprehensive travel coordination and transportation logistics. Produced engaging marketing materials, costumes, and props. Addressed talent needs to guarantee seamless performance for annual holiday production.
• Led coordination, promotion, booking, organization, billing of educational programs and community partnerships from February 2013 to May 2013 per contract. Managed transition of a staffed position to a sudden non staffed position mid-season; seamlessly. Prompt action to ensure program effectiveness and advancement..
• Entered data, generated reports, establishment of a code and tracking system for the Education Department. Created props and promotion for Sunday with the Symphony family productions. Applied new ways to obtain additional donation program. Organized, lead large events at the Holland Center for local schools to play with the symphony.
• Implemented process improvements to streamline billing, sales and customer service operations.
• Provided similar duties for Trans Siberian Orchestra on 8 week contract to establish 2 tours (2014).

• Oversaw accounts receivable processes to guarantee prompt invoicing and cash application.
• Reconciled customer & bank accounts, resolving discrepancies to maintain accurate financial records. Billing, collections. Deposit up to and in excess of $1,000000.00 via remote banking tender. EOD, EOM, EOQ, EOY, EOFY. Petroleum and fuel orders, maintenance, accounts, billing, testing trouble shooting and all daily duties
• Oversaw grain weighing and testing processes to maintain quality assurance. Managed market tracking and futures analysis to optimize contract creation and fulfillment. Directed grain inventory management and ensured efficient customer service operations via phone, at scale and counter.
• Executed large-scale system and database transfer to rectify program errors and ensure accurate settlement of contracted grain payouts. Reconciled years of contracts by grain bushel not dollars

Ann Taylor (2003-2004 & 2009-2010)

• Achieved highest levels of customer satisfaction through dedicated service. Drove significant increases in repeat sales and record store credit account sign-ups through effective engagement strategies.
• Managed inventory, assisted in visual merchandise store set, display and cleanliness of on the merch items. Pulled product and shipped via online order request., Open/ close duties. Prep and stock product in timely manner
• Facilitated training sessions for new associates to enhance sales skills and deepen product understanding.
• Executed manual transfer of company software program, ensuring high accuracy and efficiency.

Products Unlimited (2009-2010)

• Developed inventory tracking and tracking software for large production company, order fulfillment, receiving, shipping and tracking

David's Bridal (2004-2005)

• Assisted brides in selection of the perfect dress for wedding day, by appointment. Top commission based sales. Met company required additional piece sales (headpieces, under garments, shoes, etc.) Record store credit card turn over

NE Food Bank/Union Pacific Distribution Services

• Assisted in processing financial documentation, ensuring accuracy and compliance with company standards.
• Conducted data entry for client accounts, maintaining high levels of accuracy and attention to detail.
• Facilitated collaboration among colleagues to optimize workflows and improve departmental efficiency.
• Accounts payable
• 30 weeks of contracted
• Customer service
• System/ Software transfer

• Call center, advanced product knowledge, superviseral role
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.