Jodi Phelps
Commerce Charter Township
Summary
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Overview
18
18
years of professional experience
Work History
Customer Service Sales Representative
Cintas Corporation
Troy, MI
09.2021 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Achieved Winners Circle 2023
- Cintas location won Outstanding Achievement Award
manager/bartender/server
Lucy & the Wolf
06.2015 - 03.2019
- Made and confirmed reservations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Provided excellent customer service
- Consistently offered professional, friendly and engaging service.
- Cashout servers at end of shift.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
bartender/server
Table 5
09.2012 - 02.2019
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Enthusiastically and appealingly described food and drink specials to guests.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Processed orders on a computerized Point of Sale system.
supervisor/bartender/server
Mitchells
08.2005 - 08.2012
- st
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Developed and maintained positive working relationships with others to reach business goals.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Verified cash drawer against the day’s receipts.
- Resolved guest complaints quickly and efficiently.
Education
Bachelor of Arts - Food Service Management
Michigan State University
East Lansing, MI1998
Skills
- Service-oriented
- Passion for customer satisfaction
- Conflict resolution techniques
- Dynamic, friendly hostess
- Results-oriented
- Business operations expertise
Timeline
Customer Service Sales Representative
Cintas Corporation
09.2021 - Current
manager/bartender/server
Lucy & the Wolf
06.2015 - 03.2019
bartender/server
Table 5
09.2012 - 02.2019
supervisor/bartender/server
Mitchells
08.2005 - 08.2012
Bachelor of Arts - Food Service Management
Michigan State University