Jodi Pinske
Two Harbors
Summary
Dynamic operations leader with extensive experience in managing teams and driving operational success. Skilled in implementing process improvements, developing training programs, and enhancing employee relations to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
Northern Access
Duluth, MN
06.2019 - Current
- Streamlined daily operations to enhance efficiency and reduce delays.
- Implemented process improvements resulting in increased workflow effectiveness.
- Led cross-functional teams to drive project completion within established deadlines.
- Developed training programs to enhance staff performance and operational knowledge.
- Developed and executed training programs for staff, enhancing team performance and productivity.
- Facilitated training programs for staff on best practices and operational procedures, enhancing team competency and performance.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Supported recruitment efforts by coordinating interview schedules and candidate communications.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Manager
Plum Behavioral Health
Duluth, Mn
05.2017 - 05.2019
- Oversaw daily office operations, ensuring optimal workflow and productivity.
- Coordinated scheduling and appointments for staff and clients, enhancing efficiency.
- Managed supply inventory, implementing cost-effective procurement strategies.
- Developed and maintained office policies, promoting a positive work environment.
- Trained and mentored administrative staff, fostering professional growth and development.
- Streamlined communication processes between departments, improving collaboration and response times.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Assistant
Turning Point
Duluth, MN
01.2016 - 05.2017
- Managed office supplies inventory, ensuring availability and reducing costs through effective vendor negotiation.
- Coordinated scheduling for meetings and appointments, optimizing time management for team members.
- Assisted in maintaining accurate records and documentation, enhancing data retrieval efficiency.
- Implemented filing system improvements, increasing organization and accessibility of important documents.
- Developed and maintained positive relationships with clients and vendors, fostering a collaborative work environment.
- Streamlined communication between departments, improving workflow efficiency and project coordination.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Associate of Applied Science - Business Management
Duluth Business University
Duluth, MN06-1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operational efficiency
- Inventory management
- Management
- Project management
- Operations oversight
- Employee motivation
- Staff development
- Client relationships
- Schedule management
- Performance management
- Workforce management
Timeline
Operations Manager
Northern Access
06.2019 - Current
Office Manager
Plum Behavioral Health
05.2017 - 05.2019
Office Assistant
Turning Point
01.2016 - 05.2017
Associate of Applied Science - Business Management
Duluth Business University