Detail-oriented Social Worker with strong problem-solving and time management skills, dedicated to enhancing client services and community integration.
Overview
24
24
years of professional experience
Work History
MNChoices Assessor
St. Louis County Public Health and Human Services
Virginia, MN
06.2019 - 06.2026
Providing screening and face to face assessment services using the new MNChoices web-based tool for people who are aging or have disabilities.
Completed assessment to determine eligibility of Elderly Waiver (EW) and Alternative Care (AC), Community Alternatives for Disabled Individuals (CADI), Community Alternative Care (CAC)Brain Injury (BI), Developmental Disability (DD), Rule 185 services, and Community First Services and Supports (CFSS).
Develop a Community Support Plan.
Document assessment and referral activities in SSIS.
Assessment completed to determine eligibility of Elderly Waiver (EW) and Alternative Care (AC), Community Alternatives for Disabled Individuals (CADI), Community Alternative Care (CAC)Brain Injury (BI), Developmental Disability (DD), Rule 185 services, and Community First Services and Supports (CFSS).
Developed Community Support Plans tailored to individual needs, enhancing client access to necessary services.
Identified support services and community resources aligned with assessed needs, fostering greater community integration.
Complete county and state forms related to assessment activity. Advised on support services derived from assessment results to promote safe and independent living.
Collaborated with multidisciplinary teams to develop tailored intervention strategies for clients.
Trained and mentored assessors in best practices and regulatory compliance standards.
Director of Operations
Range Development Company
Hibbing, MN
07.2002 - 01.2019
Provide operational and administrative support to prevent workflow delays across client services and staffing functions.
Coordinate care updates, monitor service quality, and escalate concerns to the Agency Director as needed.
Ensured effective communication of care updates to enhance service delivery., monitor service quality, and escalate concerns.
Monitor operational metrics related to service delivery, documentation compliance, and client responsiveness.
Participate in quality assurance reviews, audits, and corrective action follow-up.
Support implementation of policies, procedures, and quality improvement initiatives.
Coordinated recruiting, candidate screening, onboarding logistics, and personnel documentation to streamline hiring processes.
Serve as a secondary point of contact for assigned clients and families to ensure timely communication and issue resolution.
Supported scheduling coordination by organizing appointments and managing staff calendars. as needed to maintain service coverage.
Ensure timely and accurate client and caregiver documentation in alignment with state, federal, and Hillcrest standards.
Prepare and maintain records, reports, and operational documentation aligned with regulatory and organizational requirements.
Supported policy, procedure implementation, and quality improvement initiatives to enhance operational effectiveness.
Maintain accurate and compliant documentation for VA, long-term care (LTC), and private-pay clients.
Conducted regular check-ins and performance reviews with direct reports to ensure alignment with operational goals.
Acted as a liaison by connecting clients with community partners and referral sources. with community partners and referral sources as assigned.