Jodi Sinclair
Accounting/ Business Management
Oswego,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Nuclear Storage
, NY
04.2014 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Demonstrated excellent communication skills in resolving complaints.
- Provided outstanding service to new and long-standing customers.
Business Owner
JD Batteries
Oswego, NY
01.2014 - 10.2020
- Developed business plan
- Created a customer service policy to ensure customers were satisfied with products
- Managed inventory levels to meet customer demand while minimizing costs.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Kept records for production, inventory, income and expenses.
Accounting Manager
The Home Depot Inc
East Syracuse, NY
05.1997 - 10.2003
- Developed and implemented effective accounting policies and procedures
- Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
- Monitored cash flow, prepared bank reconciliations, and managed accounts receivable functions.
- Analyzed financial data, identified trends, and developed strategies to improve profitability.
Education
Associate of Science - Accounting And Business Management
Cazenovia College
Cazenovia, NYSkills
- Audit Support
- Account Management
- Complaint resolution
- Administrative Support
- Deadline-oriented
- Skilled multi-tasker
- Customer Service
- Account receivable/ collections
Timeline
Customer Service Manager
Nuclear Storage
04.2014 - Current
Business Owner
JD Batteries
01.2014 - 10.2020
Accounting Manager
The Home Depot Inc
05.1997 - 10.2003
Associate of Science - Accounting And Business Management
Cazenovia College