Jodi Wright
615 Burrage Ave. Cañon City,CO
Summary
Experienced client service specialist demonstrating a high level of database management and staff support
Overview
22
22
years of professional experience
Work History
Inside Sales & Customer Service Representative
Interroll Engineering West
06.2022 - Current
- Essential knowledge utilized in Salesforce CRM
- Reviews quote requests and specifications to determine pricing
- Utilizes SAP system for new order entry for commercial belts, curved conveyor applications and parts sales
- Communicates with customers & production regarding shipping, changes and order status
- Ensures new purchase orders are entered in a timely manner to meet requested customer deadlines and delivery dates
- Assists in the physical tracking and managing of customer supplied parts
- Trains new hires in day to day functions and processes
- Represents sales team as member of plant-wide Employee Engagement Committee
Customer Service Representative
El Paso County Human Services
11.2021 - 06.2022
- Completed interviews with clients to determine Medicaid and food assistance qualification
- Facilitated client inquiries while providing solutions.
Lead Eligibility Specialist
Jefferson County Human Services
03.2015 - 10.2021
- Trained new hires to process food assistance (SNAP), Medicaid, Colorado Works and Adult Financial applications and re-certifications using CBMS (Colorado Benefits Management System)
- Specialized in training databases for CBMS to new hires
- Reviewed cases for accuracy and discussed corrections as needed with staff
- Processed confidential cases for all programs
- Supervised front lobby staff in assisting customers
- Trained new hires to process Food Assistance (SNAP).
Eligibility Specialist
Jefferson County Human Services
08.2008 - 03.2015
- Implemented constant changes to State rules and regulations, complying with HIPPA regulations
- Improved processing goals to achieve timely processing and limit quality assurance issues
- Updated Excel spreadsheet for all cases and programs
- Processed supportive services request for kinship families
- Reviewed valid and invalid claims regarding Food Assistance and Cash Programs
- Continuously reviewed and implemented policy for all programs and Employment First
- Provided customer support via phone or in person, including application process and resolving issues and concerns
- Utilized verification database SVES/SOLQ (State Verification and Exchange System/State Online Query) and SAVE (US Citizenship and Immigration Services)
Administrative Assistant
Jefferson County Human Services
02.2008 - 08.2008
Administrative Assistant
Empire Metal Spray, Inc.
02.2002 - 08.2007
Skills
- Database Management
- Employee Training
- Management Skills
- Customer Service
- Effective Time Management
- Communication Skills
- Microsoft Office Suite
- Salesforce CRM & SAP
- Product Knowledge
- Critical Thinking
Timeline
Inside Sales & Customer Service Representative
Interroll Engineering West
06.2022 - Current
Customer Service Representative
El Paso County Human Services
11.2021 - 06.2022
Lead Eligibility Specialist
Jefferson County Human Services
03.2015 - 10.2021
Eligibility Specialist
Jefferson County Human Services
08.2008 - 03.2015
Administrative Assistant
Jefferson County Human Services
02.2008 - 08.2008
Administrative Assistant
Empire Metal Spray, Inc.
02.2002 - 08.2007