JODI A. KELLISH
Louisville,OH
Summary
Seasoned Global Training and Quality Director with 20-year education background. Well-versed in leading and optimizing programs with attentive and insightful style. Demonstrated success in leading Training and Quality Managers through significant changes. Adept at strengthening policies and operational structures to meet dynamic needs and maximize profits. History of revitalizing and updating operations for changing market, business and industry demands.
Overview
31
31
years of professional experience
Work History
Training and Quality Global Director
Healthcare and Commercial
01.2020 - Current
- Develop and implement global strategies to meet organizational objectives
- Establish and maintain relationships with key global customers and partners
- Identify and develop new global markets
- Monitor and analyze global quality performance and trends
- Develop and implement customer service strategies for global markets
- Work collaboratively with Project Management to incorporate newest methodologies
- Analysis of agent progress globally
- Mentoring and coaching skills for immediate improvement of agents
- Leadership Development (L & D) implemented for global coursework improvement and CEU achievement
- Curriculum Development for all client partners.
Training and Quality Manager
Healthcare & Commercial
07.2014 - 01.2020
- Prepare students to pass healthcare and insurance based testing for professional call handling
- Assist students with basic educational needs
- Monitor student progress throughout course and provide assistance as needed
- Organize files, training rooms and supplies for the instructors
- Gather materials per student request for problem areas
- Monitor trainee progress on a daily basis through report analysis
- Monitor trends and provide opportunities for correction of errors
- Maintain a 90-95% standard quality result to all clients
- Fully understands and trains programs on PPO, HMO, EPO and multiple other healthcare plans.
Full-Time Adult Education Tutor
Pre-GED and GED instruction
10.2013 - 07.2014
- Prepare students to pass GED test
- Assist students with basic educational needs
- Monitor student progress through computer program
- Organize files for the instructors
- Gather materials per student request for problem areas.
Elementary Education Teacher
Newcomerstown Schools
06.1998 - 05.2012
- First grade teacher 1998 - 2010
- Third grade teacher 2010 - 2012.
Commission bridal gown specialist
Unusual Junction/Universe Bridal
06.1996 - 07.1998
- Customer satisfaction
- Organized wedding events
- Cashier.
Assistant Manager
Heart of the Village
10.1992 - 01.1996
- Arrange and decorate craft store displays
- Work as sales clerk and cashier
- Handle customer concerns and needs
- Figure beginning and end balances and deposit money
- Take general care of the store.
Education
Master of Arts in Education (MAE) -
Muskingum University
New Concord, OH05.2011
Bachelor of Science in Education -
Ohio University
Athens, Ohio05.1998
Graduated College Preparatory Curriculum -
Coshocton High School
Coshocton, OH05.1992
Skills
- Ability to effectively handle multi-line phone communications
- Strong interpersonal communication skills
- Excellent managerial skills and professionalism
- Self-motivated, organized, innovative and able to work well under pressure
- Able to multi-task
- Proficient in Microsoft Word, Excel and Power Point
- Creative and artistic
Volunteer Work And Fundraising
- Captain of the Relay for Life team, “Building Bridges”
- Captain of Susan G. Komen 3-Day Team Columbus
- Organized and presented annually “Tuscarawas County’s Got Talent”
- Organized and emceed Relay for Life and Susan G. Komen 3-Day event fundraisers
- Paint banners and displays for fundraisers, baby showers, and other events
Timeline
Training and Quality Global Director
Healthcare and Commercial
01.2020 - Current
Training and Quality Manager
Healthcare & Commercial
07.2014 - 01.2020
Full-Time Adult Education Tutor
Pre-GED and GED instruction
10.2013 - 07.2014
Elementary Education Teacher
Newcomerstown Schools
06.1998 - 05.2012
Commission bridal gown specialist
Unusual Junction/Universe Bridal
06.1996 - 07.1998
Assistant Manager
Heart of the Village
10.1992 - 01.1996
Master of Arts in Education (MAE) -
Muskingum University
Bachelor of Science in Education -
Ohio University
Graduated College Preparatory Curriculum -
Coshocton High School