Jodie Gutierrez
Union City,CA
Summary
Goal-oriented Account Manager with distinguished experience in Workers Compensation/Occupational Health industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
22
22
years of professional experience
Work History
Director of Client Services/Business Development
WorkWell Medical
, CA
11.2020 - Current
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Scheduled and attended meetings with clients and prospective clients as requested.
Account Manager
Integrated Medical Case Solutions, The IMCS Group
01.2019 - 01.2020
- Account management with focus on growth and retention, issue resolution, monthly reporting, stewardship meetings
- Develop customized client workflow
- Program implementation and training
Sr. Key Account Manager
Concentra/U.S. HealthWorks, Occupational Clinics
01.2008 - 01.2019
- Manage multiple national employer and payor accounts which increased year-over-year, visit growth by 6-8%annually as a consolidated point of contact for employers and/or claims teams
- Effected P&P changes within the organization which resulted in increased client retention, improved customer service outcomes
- Account reviews using data analytics - including patient care outcomes, illustrating transparency to program goals, and client review of improvement within their program
- Coordinated medical & operational leadership client meetings
- Attend national & regional conferences to build key client partnerships
Account Sales Manager
Concentra Care Management Services
01.2006 - 12.2006
- Built relationships with customers and community to establish long-term business growth.
- Facilitate communication with various national account managers of multiple product lines for customer resolution
Regional Operations & Account Manager
PreCare
01.2005 - 12.2005
- Onsite Physical Therapy &Injury Prevention –, Regional Operational Management of 40+ industrial worksite clients throughout California
- Successfully managed a regional client base comprising 40% of the company’s overall revenue
- Managed a successful clinical team of 20 physical/occupational therapists throughout California
Marketing / Account Manager / Client Services
Physical Rehabilitation Network, PRN
, Northern California
01.1998 - 01.2005
- Created and managed a Direct Referral Line (call center) for contracted statewide workers’ compensation accounts
- Collaborated closely with clinic directors to increase physician relationships, business services, andrevenue
- Serviced physician referral sources to ensure compliance with physical therapy referrals
Education
Lawton Business College
Accomplishments
- A successful, knowledgeable andexperienced professional within the
- Healthcare & Workers
- Compensation Industry with 20+years of experience
- A proven driverof business development andsuccessful at launching a full rangeof services and products
- Manage $100M+ book of business, including top Fortune 500 companies,carriers, managed care entities and Third-Party Administrators (TPAs)
- Successfully implement all components of new client business, programdevelopment, upselling and marketing
- Proven ability to represent an excellent image of my company, its products, andservices to customers
- Highly motivated - goal oriented
- Able to work independently or in a team environment
- Ability to quickly learn/master new skills, take on new challenges
- Excellent working relationship with customers, co-workers, and internal management
- Comprehensive knowledge of California Workers’ Compensation Industry
Timeline
Director of Client Services/Business Development
WorkWell Medical
11.2020 - Current
Account Manager
Integrated Medical Case Solutions, The IMCS Group
01.2019 - 01.2020
Sr. Key Account Manager
Concentra/U.S. HealthWorks, Occupational Clinics
01.2008 - 01.2019
Account Sales Manager
Concentra Care Management Services
01.2006 - 12.2006
Regional Operations & Account Manager
PreCare
01.2005 - 12.2005
Marketing / Account Manager / Client Services
Physical Rehabilitation Network, PRN
01.1998 - 01.2005
Lawton Business College