Service Industry professional with over 35 years experience in Food and Beverage Management and experienced in all aspects of restaurant management.
Overview
40
40
years of professional experience
Work History
General Manager (Laid off)
Siros Restaurants, Marina Bay
03.2010 - 10.2011
Managed employee schedules; Served full, limited and function menus. Open and closed facility. Upsell contest and charts. Supervised costing and inventory. Hired and trained employees in various restaurant activities. Eloquently display strong management, training and motivational skills as well as excellent interpersonal, verbal and written communication skills. Able to work on own initiative or as part of a team. Naturally have built strong relationships with customers, staff members and guests. Obtained a seasoned knowledge of exact proportions and combinations to minimize portion control; and great ability to identify unruly or intoxicated patrons and to solve the problem discreetly.
Sales Associate
Marshall's Dept Store
01.2018 - 2024
Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to build rapport and loyalty.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Communicated with customers and team members to solve problems.
Owned and Operated The Full Sail Restaurant
JOANNE PRIFTI
05.2012 - 11.2017
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Trained and motivated employees to perform daily business functions.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Bartender
Run of the Mill Tavern
01.2009 - 01.2011
Provide bartending support for the business such as filling orders, bar and table food delivery, and customer assistance. Received and processed inventory. Responsible for all opening and closing procedures including cash and credit receivables. Step in for hostess and/or bus staff as needed.
Bartender
Gallway Pub
01.2005 - 01.2008
Received and processed inventory. Responsible for all opening and closing procedures, all monies including register, Massachusetts lottery, Keno, ticket machines and bank deposits.
<ul>
<li>Skilled bricklayer; laid 6” and 8” 40’ block foundation; laid precast stone pavers on a historical church; laid stone pavers for a 60’ sidewalk; built scaffold for heights above 7’; removed swing stage from the 30th floor roof.</li>
<li>Mixed mortar and prepared materials for efficient bricklaying.</li>
<li>Maintained tools and equipment for optimal performance on job sites.</li>
<li>Followed safety protocols to minimize risks during construction activities.</li>
<li>Applied waterproofing materials to exterior surfaces of structures.</li>
<li>Laid bricks in various patterns according to specifications.</li>
</ul> at Phoenix Contractors<ul>
<li>Skilled bricklayer; laid 6” and 8” 40’ block foundation; laid precast stone pavers on a historical church; laid stone pavers for a 60’ sidewalk; built scaffold for heights above 7’; removed swing stage from the 30th floor roof.</li>
<li>Mixed mortar and prepared materials for efficient bricklaying.</li>
<li>Maintained tools and equipment for optimal performance on job sites.</li>
<li>Followed safety protocols to minimize risks during construction activities.</li>
<li>Applied waterproofing materials to exterior surfaces of structures.</li>
<li>Laid bricks in various patterns according to specifications.</li>
</ul> at Phoenix Contractors
Laid Off- Marketing Manager, Global Network at Universal Weather and AviationLaid Off- Marketing Manager, Global Network at Universal Weather and Aviation