Jodie Klein
Olympia,WA
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record system EPIC, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
26
26
years of professional experience
Work History
Patient Service Specialist
Providence Health & Services
Olympia, Washington
07.2024 - Current
- Registers patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Schedules patient appointments using electronic health record systems.
- Maintains accurate patient records and updated information promptly.
- Maintains knowledge of current insurance requirements for billing purposes.
- Ensures a welcoming environment for patients upon arrival at the facility.
- Obtains necessary signatures for privacy laws and consent for treatment.
Patient Care Advocate
American Red Cross
Honolulu, Hawaii
03.2015 - 07.2016
- Responsibilities in Nutrition Care Division - assisted patients and nursing staff by phone using Composite Health Care Systems (CHCS)
- Collected dietary information from patient upon admission
- Assisted in telemetry answering calls, filling prescriptions, transporting patients to appointments within hospital
Department supervisor
Home Depot
Lapeer, Michigan
11.1999 - 08.2003
- Managed inventory levels and organized stock to ensure product availability.
- Coordinated schedules and assigned tasks, ensuring timely completion of team objectives.
- Trained and mentored team members to enhance product knowledge and customer service skills, improving overall customer satisfaction.
- Assisted customers with inquiries and provided tailored solutions, enhancing customer experience.
Education
Bachelor of Science - Nutrition Sciences
Kaplan University
Davenport, IA02-2015
Skills
- EPIC Electronic health records management
- Insurance verification
- Patient billing
- Patient engagement techniques
- Patient scheduling
- Patient flow management
- Conflict resolution
- HIPAA compliance
- Health care coordination
- Military spouse for 20 years
Work Preference
Salary Range
$28/hr - $100/hrTimeline
Patient Service Specialist
Providence Health & Services
07.2024 - Current
Patient Care Advocate
American Red Cross
03.2015 - 07.2016
Department supervisor
Home Depot
11.1999 - 08.2003
Bachelor of Science - Nutrition Sciences
Kaplan University