Jodie Northrup
Tulsa,OK
Summary
Receptionist with 8 years of experience in customer service and administrative support. Proficient in managing high call volumes, scheduling appointments, and maintaining organized front desk operations. Dedicated to confidentiality and delivering exceptional service to clients and staff. Certified medical administrative assistant focused on enhancing organizational efficiency and creating positive first impressions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Care Representative
City of Tulsa City Hall
Tulsa, Oklahoma
04.2026 - Current
- Assisted citizens with inquiries regarding city services and resources.
- Educated community members on available programs and events in City Hall.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Educated customers where applicable to alleviate need for future contact.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Receptionist
Tulsa County Courthouse
03.2024 - 03.2025
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Organized front desk area, managing visitor sign-in process and distributing badges to enhance visitor experience
- Responded promptly to client and employee inquiries, ensuring accurate information was provided or directing them to appropriate resources for effective communication
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks like filing, photocopying, and preparing correspondence to support office operations
- Managed office supplies inventory by monitoring stock levels and placing orders
Phlebotomist
Bio Life
01.2024 - 06.2024
- Executed venipuncture and collected blood specimens from patients, ensuring timely and accurate processing in fast-paced clinical environment
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Upheld infection control protocols and safety standards throughout blood collection, contributing to patient safety and quality care
- Provided compassionate care during phlebotomy procedures, enhancing patient comfort and experience
- Participated in continuing education programs and workshops to stay updated on industry trends and best practices
Customer Service Representative
Johnston Industrial
02.2023 - 10.2023
- Managed phone calls and emails, updated data, and coordinated with vendors on ESD and product inquiries to ensure timely resolution.
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints by coordinating with internal teams for timely solutions.
- Processed orders using company-specific software to ensure accuracy and efficiency.
HR Assistant
NSP Quality Meats
05.2020 - 01.2023
- Responded to employee inquiries about HR policies and procedures, organized and updated employee records in physical and digital formats, inputted new hire information, and updated employee statuses in HR databases, assisting in payroll preparation by providing data on absence bonuses and leaves.
- Supported recruiting process by scheduling interviews and coordinating candidate outreach, orientations, meetings, and hiring events.
- Managed employee records and maintained confidentiality in personnel files.
- Assisted with onboarding procedures for new hires and orientation programs.
- Coordinated employee training sessions and tracked attendance records.
Education
CMAA -
Wings Academy
Broken Arrow, OK06-2019
Diploma - High School Teaching
Northrup Academy
Tucson, AZ05-2018
Skills
- Customer follow-up
- Communication
- Call handling
- Problem solving
- Conflict Resolution
- Onboarding
- Recruiting
- Project Management
- Time Management
- Organization
- Documentation management
- Database management
- Microsoft Word
- Excel
- Powerpoint
- Adaptable approach
- Decision-Making
- Client engagement
- Feedback analysis guidelines
- Management
- Call handling
Certification
Certified Medical Administrative Assistant
Timeline
Customer Care Representative
City of Tulsa City Hall
04.2026 - Current
Receptionist
Tulsa County Courthouse
03.2024 - 03.2025
Phlebotomist
Bio Life
01.2024 - 06.2024
Customer Service Representative
Johnston Industrial
02.2023 - 10.2023
HR Assistant
NSP Quality Meats
05.2020 - 01.2023
CMAA -
Wings Academy
Diploma - High School Teaching
Northrup Academy