Jodie Roberts
Accomplished Collections Specialist at Citibank with expertise in credit and collections. Excelled in managing delinquent accounts, consistently surpassing monthly targets. Leveraged strong negotiation and relationship-building skills to secure payments and resolve disputes. Proficient in analyzing financial situations to develop effective payment plans, ensuring compliance with federal and state laws.
Personable and organized with strong aptitude for problem-solving and negotiation. Possesses foundational knowledge in financial management and customer service and proficient in data entry and communication. Aims to optimize collections processes and maintain positive client relationships.
Work History
Collections Specialist
2 Years 7 MonthsCollections Specialist C04
•Managed delinquent accounts, consistently meeting or exceeding monthly collection targets.
• initiated contact with customers via phone to negotiate payment arrangements and resolve outstanding balances.
• utilized strong communication skills and negotiation to secure payments and minimize charge off.
• analyzing customers financial situation to determine appropriate payment plans and identify potential hardship cases.
• identified and resolved billing disputes, payment, discrepancies, and account issues efficiently.
• educated customers on payment options, account terms, and consequences of nonpayment.
• adhered strictly to all federal and state collection laws and compliance policies.
• process payment securely and accurately, including credit card, ACH and check by phone.
• develop rapport with customers while maintaining professionalism and upholding company standards
• successfully resolved, customer complaints, protecting customer relationships while securing a payment.
• negotiated complex payment arrangements consistently achieving mutual beneficial outcomes.