Jodie Shearer
Louisville,KY
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Dallas, TX
09.2006 - 05.2019
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocol at all times.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Bartender / Cocktail Server
The Brown Hotel
Louisville, KY
02.2003 - 08.2006
- Created signature cocktails and customized beverages to enhance guest experience.
- Trained new staff on bar operations, customer service, and drink preparation techniques.
- Managed inventory levels and performed regular stock assessments to minimize waste.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Server/bartender/headwait/administrative/management
Outback Steakhouse
Louisville, KY
01.2000 - 02.2003
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu knowledge and service protocols.
- Streamlined table turnover processes to enhance dining efficiency.
- Collaborated with kitchen staff to ensure timely order delivery and quality control.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Some College (No Degree) - Psychology
Western Kentucky University
Bowling Green, KYSkills
- Regulatory Compliance
- Emergency Response Coordination
- FAA Regulations
- First Aid
- Strong Work Ethic
- Crew Coordination
- Customer Service
Timeline
Flight Attendant
Southwest Airlines
09.2006 - 05.2019
Bartender / Cocktail Server
The Brown Hotel
02.2003 - 08.2006
Server/bartender/headwait/administrative/management
Outback Steakhouse
01.2000 - 02.2003
Some College (No Degree) - Psychology
Western Kentucky University