Jodie Siefert
Glasgow,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Care Coordinator
Prairie Ridge Village
Glasgow, MT
07.2023 - Current
- Conducted regular reviews of case files to identify areas for improvement or additional support needed for successful outcomes.
- Provided education to patients and families on treatment options, medication management, and healthy lifestyle choices.
- Advocated on behalf of patients, helping them navigate complex insurance policies and secure necessary coverage for medical services.
- Streamlined care processes for improved patient outcomes through effective communication with healthcare providers.
- Enhanced patient satisfaction by efficiently coordinating medical care and addressing individual needs.
- Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
- Reduced patient wait times by effectively managing appointments and scheduling necessary procedures.
- Monitored patients'' progress and adjusted care plans accordingly, promoting optimal recovery and wellbeing.
- Developed strong relationships with community organizations and resources to facilitate holistic patient support systems outside the clinical setting.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patients'' needs.
- Acted as a liaison between patients, families, and healthcare professionals to address concerns and resolve issues promptly.
- Facilitated timely referrals to specialists, optimizing patients'' access to appropriate care services.
- Coordinated the transition of patients between healthcare settings, ensuring seamless continuity of care.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Audited charts and medication to check compliance.
- Coordinated care with external agencies to best support resident needs.
- Updated systems to meet residents' needs safely and effectively.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Certified Pharmacy Technician
5th Avenue Pharmacy and Gift
Glasgow, MT
04.2006 - 07.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy. Balanced the tills, prepared daily reports for accounting department and took care of daily bank deposits.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
High School Diploma -
Nashua High
Nashua, MT05-1996
Skills
- Documentation accuracy
- HIPAA compliance
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Certified in CPR/AED
- Records management
- Care coordination
- Medication management
- Care planning
- Professionalism
- Teamwork
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Medical Care Coordinator
Prairie Ridge Village
07.2023 - Current
Certified Pharmacy Technician
5th Avenue Pharmacy and Gift
04.2006 - 07.2023
High School Diploma -
Nashua High