Kellie Gates
Plano,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Medical Care Coordinator
PlushCare
Remote
02.2023 - Current
- Contributed to the development and implementation of policies and procedures, ensuring a consistent approach to care coordination across the organization.
- Coordinated the transition of patients between healthcare settings, ensuring seamless continuity of care.
- Advocated on behalf of patients, helping them navigate complex insurance policies and secure necessary coverage for medical services.
- Responding to patients by email/chat or phone
- Assist patients with pre-authorization
- Registration and scheduling patients
Fulfillment Associate
Kohls Department Store
Yorkville, IL
08.2022 - 08.2023
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Picked and packed order items.
Client Service/ Laboratory Assistant
Kishwaukee Hospital
DeKalb, IL
03.2017 - 03.2021
- Collecting blood specimens using venous and micro techniques.
- Inpatient and outpatient care.
- Processing specimen, assistance in the laboratory, data entry work, clerical duties and functions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information.
CORRECTION SPECIALIST
PROTOCOL THE GEO GROUP
Aurora, IL
03.2013 - 08.2017
- Provide timely response to ensure customer satisfaction.
- Data entry work
- Communicates through inbound and outbound telephone calls from consumers to provide answers to questions and resolve problems
- Accurately documents and updates records in required systems
Front Desk Receptionist
Odgen Chevrolet
Westmont, IL
09.2011 - 03.2013
- Clerical duties and assisting service department with service tickets.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Certification - Medical Laboratory Technology
WAUBONSEE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - undefined
WEST AURORA HIGH SCHOOL
2010
Skills
- Accuracy and Attention to details
- Organization and prioritization skills
- Exceptional listener and communicator
- excellent patient-relations skills
- Excel in internet use and modern technology,
- Ability to learn new procedures quickly and efficiently
- Adaptability and ability to work under pressure
- leadership skill
Timeline
Medical Care Coordinator
PlushCare
02.2023 - Current
Fulfillment Associate
Kohls Department Store
08.2022 - 08.2023
Client Service/ Laboratory Assistant
Kishwaukee Hospital
03.2017 - 03.2021
CORRECTION SPECIALIST
PROTOCOL THE GEO GROUP
03.2013 - 08.2017
Front Desk Receptionist
Odgen Chevrolet
09.2011 - 03.2013
Certification - Medical Laboratory Technology
WAUBONSEE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - undefined
WEST AURORA HIGH SCHOOL