Kayla Matheson-Snagg
Brooklyn,NY
Summary
Patient-centered healthcare professional with progressive experience at Memorial Sloan Kettering Cancer Center supporting oncology patients through care coordination, clinical scheduling, and patient communication. Experienced working alongside physicians during clinic days, helping patients transition through visits, coordinating follow-up appointments, and responding to post-visit concerns. Skilled in Epic, multidisciplinary collaboration, organization, and patient advocacy. Holds a Bachelor of Science in Applied Psychology and a Master of Social Work (MSW).
Overview
8
8
years of professional experience
Work History
Medical Care Coordinator
Memorial Sloan Kettering Cancer Center
10.2025 - Current
- Coordinate provider visits, laboratory testing, imaging, and infusion appointments to support continuity of oncology care.
- Work with physicians and clinical teams during clinic days, helping patients move through visits and supporting efficient clinic flow.
- Schedule appointments and assist with follow-up coordination based on patient and clinical needs.
- Respond to patient questions and concerns after visits, helping direct requests to the appropriate team when needed.
- Use Epic to support scheduling, documentation, and coordination of patient information.
- Collaborate with multidisciplinary teams to resolve scheduling issues and support timely access to care.
Leadership Specialist
New York Edge
Brooklyn, Connecticut
12.2021 - 08.2026
- Facilitate youth leadership and personal development activities and support student engagement.
- Organize educational programming, monitor participation, and communicate with students and colleagues.
School Social Work Intern
New York City Department of Education
Brooklyn, NY
01.2025 - 06.2026
- Provide individual and group support to middle school students, including social-emotional interventions and attendance support.
- Collaborate with students, families, teachers, and school staff to identify needs and coordinate appropriate supports.
- Use active listening, problem-solving, and advocacy skills to support students navigating personal and school-related challenges.
Care Coordinator
Memorial Sloan Kettering Cancer Center
10.2022 - 10.2025
- Supported oncology patients and families through appointment scheduling, registration assistance, and care coordination.
- Maintained accurate patient information and appointment records in Epic.
- Communicated with patients and internal teams to address scheduling needs and support a positive patient experience.
- Helped coordinate care in a fast-paced clinical environment while maintaining attention to detail and patient confidentiality.
Head Resident Assistant
Morrisville State College
01.2019 - 01.2022
- Supported student residents, responded to concerns, and helped resolve conflicts while promoting a safe community.
- Organized educational and social programs to strengthen student engagement and community participation.
Education
Master of Social Work (MSW) -
Syracuse University
01.2026
Bachelor of Science - Applied Psychology
SUNY Morrisville
05.2022
Skills
- Patient Access & Care Coordination
- Oncology Scheduling
- Epic / Electronic Medical Records
- Physician & Clinical Team Collaboration
- Patient Relations & Service Recovery
- Appointment Coordination
- Medical Documentation
- Patient Advocacy
- Problem Solving & Critical Thinking
- High-Volume Workload Management
- Confidentiality & Accuracy
- Microsoft Office Suite
Timeline
Medical Care Coordinator
Memorial Sloan Kettering Cancer Center
10.2025 - Current
School Social Work Intern
New York City Department of Education
01.2025 - 06.2026
Care Coordinator
Memorial Sloan Kettering Cancer Center
10.2022 - 10.2025
Leadership Specialist
New York Edge
12.2021 - 08.2026
Head Resident Assistant
Morrisville State College
01.2019 - 01.2022
Master of Social Work (MSW) -
Syracuse University
Bachelor of Science - Applied Psychology
SUNY Morrisville