JODI M. KRUSE

Created infrastructure for company corporate university centered around company's mission, vision and values, short and long-term strategic initiatives, and prepared staff for future growth and opportunities

• Developed and implemented job-specific learning plans, career-pathing, sales techniques and processes learning programs, leadership development and succession planning programs, technical and soft skills learning activities
• Implemented program for ongoing development and increased retention of top talent group - retained 96% of participating top talent during program's duration
• Presented ideas and discussed strategy and initiative progress with senior business leaders
• Leadership of L&D Team
• Improved effectiveness, increased employee satisfaction and increased overall production by assessing skills and capacity of current L&D team members and realigning job responsibilities
• Created efficiencies to increase productivity and accuracy and eliminate unnecessary work
• Expanded the team to provide under-supported areas
• Developed skills of team members to be able to provide new learning techniques and technologies
• Responsible for both long and short-term project management
• Created department's standard operating procedures
• Worked with business partners to understand learning needs and conducted company-wide learning needs analysis
• Created a standard process where L&D planned, developed, implemented and evaluated measures of success of the learning and support tools implemented to reduce knowledge gaps and address errors in work
• Evaluated and communicated progress and training effectiveness
• Led the learning efforts through both a bank acquisition and a bank merger of equals
• Created and managed company-wide L&D budget
• Negotiated L&D contracts and managed partnership for external learning vendors, systems and trainers
• Managed annual company-wide Employee Engagement Survey with as high as a 98% participation rating, analyzed and presented results, made recommendations based on best practices, and implemented engagement improvement activities
• Led the company's Employer of Choice committee made up of a cross-functional group of team members leading various sub-committees and project initiatives focused on increasing employee engagement and retaining
• Managed employee tuition reimbursement program and community financial literacy education program

• Responsible for the design and delivery of learning, evaluation and development of approximately 300 co-workers including completed an annual needs analysis
• Managed the daily operations of the department
• During 2007-2013, had over 90% of co-workers reach the annual 20 training credit hour goal
• Managed the program and implemented Halogen eLM, a learning management system
• Responsible for creating and managing T&D budget - Reduced the budget by more than 50% while increasing the services
• Created infrastructure and content for a corporate university that included policies and procedures, position-specific learning plans, job shadowing programs, on-the-job learning tools, company-wide lending library of training resources, and succession plans
• From 2006-2013, the internal promotion rate increased from 30% to 70%.
• Developed and delivered instructor-led, and web-based synchronous and asynchronous learning
• Provided coaching and gave constructive feedback through regular touch bases and the quarterly performance review process
• Negotiated and annually reviewed vendor contracts
• Assisted in implementation of first company intranet and created and maintained L&D intranet pages
• Lean certified facilitator who trained Lean principles company-wide
• Facilitated Lean projects that resulted in reduction of homeowner insurance tracking time by 86%, reduction of loan closing time by 70%, reduction of 401(k) distribution time by 50%
• Served on several committees and cross-departmental projects.

• Determined learning activities that benefited association's membership group
• Researched and utilized network of people to identify speakers
• Worked with selected presenters to prepare content
• Coordinated and communicated details of association's learning activities