Jody-Ann Coates
Sunrise,FL
Summary
Operational leader with experience in fleet readiness, documentation control, scheduling, and service recovery across dealership and retail settings. Supports efficient day-to-day performance by maintaining compliance, managing inventory, training teams, and delivering organized service for customers and staff.
Overview
10
10
years of professional experience
Work History
Loaner Supervisor
JM Lexus
Margate, Florida
09.2022 - Current
- Supervised customer service for loaner vehicles, ensuring efficient handling of returns and complaints.
- Trained staff on loaner vehicle procedures, safety, and company policies.
- Enforced loaner agreement requirements, insurance rules, and documentation standards.
- Coordinated maintenance and inspections, liaising with vendors to support fleet readiness.
- Prepared detailed reports on loaner car operations, analyzing sales and inventory levels for strategic insights.
- Monitor fleet availability, cleanliness, and readiness for customers.
- Processed new loaner vehicles by applying decals and coordinating registration and insurance.
- Handled decommissioning of older loaner vehicles to ensure fleet efficiency. older loaner vehicles.
- Maintained records, keys, and vehicle files.
- Placed orders for office supplies to maintain inventory levels. through procurement.
Greeter/Cashier
JM Lexus
Margate, Florida
10.2021 - 09.2022
- Processed incoming vehicle titles accurately using Florida state guidelines.
- Supported customer satisfaction while following JM Lexus policies.
- Handled general office and secretarial tasks.
- Collected down payments for new vehicles through CDK and CenPOS
- Prepared dealer information folder jackets for sales department customers.
- Provided general administrative support as needed.
Assistant Manager
Dunkin Donuts
Margate, Florida
10.2016 - 09.2022
- Supervised daily store operations to ensure compliance with Dunkin Donuts service standards
- Scheduled staff coverage and managed shift assignments to maintain optimal frontline team performance
- Trained crew members on Dunkin Donuts drink preparation and register procedures
- Monitored inventory levels and ordered bakery and beverage supplies to support uninterrupted service
- Opened and closed restaurant following cash handling and security procedures
- Enforced food safety, cleanliness, and sanitation standards throughout store
Valet
JM Lexus
Margate, Florida
06.2019 - 10.2021
- Greeted guests with professional service at JM Lexus service and showroom entrances.
- Parked customer vehicles safely in designated dealership areas and valet zones.
- Retrieved vehicles promptly for sales and service guests upon request.
- Inspected vehicles for visible damage before and after valet handling.
Manager
Boston Market
07.2017 - 03.2018
- Managed Boston Market restaurant operations and daily guest service
- Supervised shift teams and assigned front line duties
- Trained associates on food safety and service standards
- Coordinated schedules, breaks, and staffing coverage
- Monitored inventory, product levels, and order placement
- Resolved guest concerns and supported service recovery
Education
HS Diploma -
Coconut Creek High School
Coconut Creek, FL05-2016
Non-Degree - General Studies
Broward College North Campus
Coconut Creek, FLPersonal Information
Title: Customer Service + Operations Professional
LANGUAGES
English
INTERESTS
Cooking, Beauty/Fashion, Car enthusiast.
HONOR AWARDS
Honor Roll (08/2014 - 05/2016), Coconut Creek High School
VOLUNTEER EXPERIENCE
Jamaica Society for the Prevention of Cruelty to Animals (JSPCA), Volunteer (Animal Care)
SUPPORTED CAUSES
- Child Advocacy
- Animal Rights
Accomplishments
- MVP Award in Q2 2026 (JM Lexus)
- Associate Impact Award -2024 (JM Lexus)
- Customer Delight Cards- Going above and beyond for guests. (JM Lexus)
Timeline
Loaner Supervisor
JM Lexus
09.2022 - Current
Greeter/Cashier
JM Lexus
10.2021 - 09.2022
Valet
JM Lexus
06.2019 - 10.2021
Manager
Boston Market
07.2017 - 03.2018
Assistant Manager
Dunkin Donuts
10.2016 - 09.2022
HS Diploma -
Coconut Creek High School
Non-Degree - General Studies
Broward College North Campus