Jody-Ann medder
Pembroke Pines,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Jamaica customs agency
Kingston
12.2013 - 12.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
Education
High School Diploma -
Convent of Mercy Alpha Academy
Kingston 07.2009
Skills
- Microsoft Office expertise
- Problem-solving abilities
- Courteous demeanor
- Customer relations
- Promotional support
- High-energy attitude
- Clerical support
- Shipping and receiving understanding
Timeline
Customer Service Representative
Jamaica customs agency
12.2013 - 12.2020
High School Diploma -
Convent of Mercy Alpha Academy
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