Jody A Roberts
Thayne,WY
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 8 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Peg Hospitality group
Afton, WY
01.2017 - 03.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Analyzed financial data and prepared reports for senior management.
Executive Housekeeper
Peg Hospitality Group
Afton, WY
01.2017 - 03.2024
- Ensured compliance with hotel policies concerning fire safety regulations.
- Managed lost and found property according to company policy and procedure.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Supervised and coordinated the activities of housekeeping staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
Education
Star Valley High School
Afton, WY05-1995
Skills
- Employee Motivation And Discipline
- Workflow Optimization
- Business Forecasting
- Financial Planning
- Performance Improvements
- Training And Mentoring
- Employee Scheduling
- Staff Coordination
- Employee Management
- Schedule Management
- Operations Management
- Expense Reporting
- Billing Management
Timeline
Assistant General Manager
Peg Hospitality group
01.2017 - 03.2024
Executive Housekeeper
Peg Hospitality Group
01.2017 - 03.2024
Star Valley High School