Jody Chu

Linking individuals to community resources, such as emergency housing assistance, housing vouchers, or financial aid programs. Offering advice or assistance with negotiating lease terms, understanding tenant rights, and addressing any housing-related concerns.Overall, housing navigation aims to reduce the stress and complexity associated with finding and securing housing, particularly when job-related factors are involved.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Quickly and accurately counted drawers at start and end of each shift.
• Operated POS cash register and equipment to collect payments.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.