Summary
Overview
Work History
Education
Skills
Timeline
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Jody Coleman

St. Louis,MO

Summary

Dynamic Property Asset Manager with a proven track record at Brandonview, LLC, excelling in lease administration and delivering exceptional customer service. Mastered cost-cutting, achieving significant overhead reductions while maintaining quality. Boasts an 80% employee retention rate, showcasing unparalleled leadership and multi-tasking abilities. Expert in enhancing tenant satisfaction and property management efficiency.

Overview

29
29
years of professional experience

Work History

Property Asset Manager

Brandonview, LLC
St Louis, MO
08.2024 - Current
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.

Assistant General Manager

Drury Hotels, LLC.
St. Louis, USA
03.1996 - Current
  • Manage the daily operations and staff of hotel; including Front Office, Housekeeping, Food and Beverage, Maintenance, Meeting Rooms and Sales
  • Observe and monitor team performance of the various departments to insure complete Guest Satisfaction
  • Assume authority of the hotel, with the General Manager, and make appropriate decisions for the successful operation
  • Interview, hire, and train staff for various positions throughout the hotel
  • Ensure and update staff on emergency procedures
  • Consistently maintain a minimum of 80% employee retention rate
  • Participate in financial activities, such as, completion of hotel operating budget, setting of room rates, managing top accounts and the allocation of fund to each department
  • Inspect guest rooms, public areas and grounds for cleanliness and appearance
  • Answer inquiries pertaining to the hotel policies, provide exemplary guest service and resolving guest issues

Education

Associate of Arts - Art History

Belleville Area College
Belleville, IL
05.1992

Skills

  • Lease administration
  • Due diligence
  • Property accountability
  • Property management
  • Work order monitoring
  • Rent collection
  • Property inspections
  • Skilled multi-tasker
  • Property tours and inspections
  • Customer service-focused

Timeline

Property Asset Manager

Brandonview, LLC
08.2024 - Current

Assistant General Manager

Drury Hotels, LLC.
03.1996 - Current

Associate of Arts - Art History

Belleville Area College

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Jody Coleman