Jody Dunaway
Denham Springs,LA
Summary
I am a hardworking professional committed to providing outstanding customer service and assistance including managing daily operations and ensuring smooth workflows. I have knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
18
18
years of professional experience
Work History
Office Manager
Alan L. Taylor & Associates, Inc.
Baton Rouge
09.2013 - Current
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling for executive meetings, optimizing time allocation for strategic initiatives.
- Coordinated communication between attorneys, physicians, patients, and other professionals.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Monitored front areas so that questions could be promptly addressed.
- Transcribe dictation and preparation of formal reports.
Office Manager
A&M Roofing and Sheet Metal
Denham Springs, LA
05.2008 - 09.2013
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for 20 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Education
High School Diploma -
Lebanon Christian Academy
Lebanon, PANo Degree - Medical Assistant
Brownstown Vo-Tech
Brownstown, PA1994
No Degree - Elementary Education
Hyles Anderson College
Crown Point, INSkills
- Customer service
- Office management
- Organizational skills
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Account reconciliation
- Credit and collections
- Report preparation
- Database administration
Timeline
Office Manager
Alan L. Taylor & Associates, Inc.
09.2013 - Current
Office Manager
A&M Roofing and Sheet Metal
05.2008 - 09.2013
High School Diploma -
Lebanon Christian Academy
No Degree - Medical Assistant
Brownstown Vo-Tech
No Degree - Elementary Education
Hyles Anderson College