Hi, I’m
JODY GALLEGOS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
years of professional experience
Work History
UTA
PARATRANSIT SCHEDULING SPECIALIST
02.2022 - Current
Job overview
- Provided detailed information about available services and requirements.
- Documented calls and appointments using Trapeze.
- Coordinate schedules and set appointments for our clients PU/DO.
- Established and maintained client rapport by utilizing quality customer service.
- Established rapport with callers to build loyalty and support retention goals.
HELPSIDE
ASCENT ACADAMEY/SCHOOL LUNCH PROGRAM
11.2021 - 02.2022
Job overview
- Designed, implemented and managed successful training programs to meet department and school needs.
- Designed course materials and supported implementation.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborated with administrators to determine course objectives.
Mountain States Fence
Office Manager /Office /O//Accounts Payable Clerk Intern
07.2019 - 11.2021
Job overview
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
Troy Ricks Farmers Insurance
Commercial Insurance Agent
09.2015 - 07.2019
Job overview
- I am currently working for Troy Ricks Agency as the Commercial insurance Rep for Farmers
- Agency
- I currently make about 5 hours of cold calling to various business within Utah to offer quotes on the businesses upcoming insurance renewals
- I also get leads and set up appointment for new clients
- I also do Customer Service where I answer phone calls about
- Business, Auto and Life Insurance policies
- I handle billing on various accounts but mainly on my own Business accounts to make sure policy information is up to date and all policies are paid in a timely manner to avoid any type of policy Cancellations
- I am moving forward and may be working on getting my License so I am able to write my own policies and build my own
- Clientele.
The Kroger Company SLC
Employee Research Representative
09.2011 - 07.2015
Job overview
- I started off as Collections and CSR for Kroger then in 2014 I was promoted to the Employee Research
- Representative where I maintained up-to-date knowledge of store policies regarding payments,returned payroll and personal checks for store employees in 50 states
- I prevented store losses usingawareness, attention to detail and integrity
- Developed highly empathetic client relationships andearned reputation for exceeding collection goals
- I trained 5 new employees quarterly
- Processed andissued money order HDC claims and Void at POS claims
- I also worked with the phone reps and handledall of the researches on returned checks
- I would contact store managers, bookkeeper and lossprevention managers on a daily basis to be able to work and close the claims.
Education
Kearns High School
High School Diploma
2004
Skills
- Core Strengthens
- Data Entry
- Ten Key
- Excel
- Computer Literate
- Windows 2000
- Windows NT
- Microsoft Word
- Windows
- Cashier
- Cash Handling
- Warehouse / Production
- Conflict Management
- Retail Sales
- Appointment Booking
- Schedule Coordination Expertise
Timeline
PARATRANSIT SCHEDULING SPECIALIST
UTA
02.2022 - Current
ASCENT ACADAMEY/SCHOOL LUNCH PROGRAM
HELPSIDE
11.2021 - 02.2022
Office Manager /Office /O//Accounts Payable Clerk Intern
Mountain States Fence
07.2019 - 11.2021
Commercial Insurance Agent
Troy Ricks Farmers Insurance
09.2015 - 07.2019
Employee Research Representative
The Kroger Company SLC
09.2011 - 07.2015
Kearns High School
High School Diploma
Similar Profiles
Jack MayerJack Mayer
Assistant at UTAAssistant at UTA
Shaindy SchwartzShaindy Schwartz
High School Secretary at UTAHigh School Secretary at UTA
Michael RabiMichael Rabi
Manage 2 Buildings, Boys and Girls School at UTAManage 2 Buildings, Boys and Girls School at UTA
Kassidy OrozcoKassidy Orozco
Keyholder at UtaKeyholder at Uta
Lonji GrinnageLonji Grinnage
Paratransit Specialist at Delaware Transit CorporationParatransit Specialist at Delaware Transit Corporation