Jody Gruber

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed employees, up to 50 calls and continuous emails throughout day and increased sales by 50%

• Displayed merchandise by arranging in appealing ways to boost sales.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
• Increased sales and customer satisfaction through personalized servicing.
• Managed over 50 calls per day and was #1 to #2 in sales for entire company.

• Fostered friendly, warm, and exceptional customer experience.
• Sterilized equipment for patient treatments.
• Recommended retail products for at-home use.
• Analyzed skin condition and made appropriate product recommendations.

• Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
• Executed advertisements, promotions and branding campaigns to attract new clients.
• Completed over 200 weddings per season, with very thankful clients
• Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations
• Collaborated with bridal couple to achieve expectations and vision for wedding
• Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Increased client sales by 60%

• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Reported to senior management on organizational performance and progress toward goals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• improved the appearance of the apartments and kept the property at full capacity.

Licensed Asthetician

• Awarded Valedictorian