Jody Hennesy
Waco,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Royce Industrial
Austell, GA
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations Manager
W C Brooks Co
Austell, GA
04.1997 - 06.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
High School Diploma -
South Cobb High School
Austell, GA08-1988
Skills
- Inbound and Outbound Calling
- Scheduling
- Complaint Resolution
- Report Generation
- Consultative Sales
Affiliations
Family
Riding horses
Kayaking
Timeline
Customer Service Representative
Royce Industrial
06.2022 - Current
Operations Manager
W C Brooks Co
04.1997 - 06.2022
High School Diploma -
South Cobb High School